What are the responsibilities and job description for the Smart Hands IT Contractor (Onsite Helpdesk / Tier 1 Support) position at Boston Managed IT?
About Boston Managed IT
We’re a fast-growing, security-focused MSP supporting small to mid-sized businesses with premium IT services, cybersecurity, and on-call expertise. Our clients rely on us to extend their IT capabilities—remotely and on-site.
To meet growing demand, we’re expanding our Smart Hands Contractor Network. These contractors are trusted boots-on-the-ground, delivering on-site technical support and Tier 1 helpdesk services to our clients—under our brand and with our remote team backing you up.
What You’ll Be Doing
You’ll be dispatched to local client sites to act as on-site Tier 1 support—executing tasks that require physical presence, while coordinating with remote engineers and client IT leads.
Typical responsibilities include:
What We’re Looking For
We’re a fast-growing, security-focused MSP supporting small to mid-sized businesses with premium IT services, cybersecurity, and on-call expertise. Our clients rely on us to extend their IT capabilities—remotely and on-site.
To meet growing demand, we’re expanding our Smart Hands Contractor Network. These contractors are trusted boots-on-the-ground, delivering on-site technical support and Tier 1 helpdesk services to our clients—under our brand and with our remote team backing you up.
What You’ll Be Doing
You’ll be dispatched to local client sites to act as on-site Tier 1 support—executing tasks that require physical presence, while coordinating with remote engineers and client IT leads.
Typical responsibilities include:
- Troubleshooting workstations, printers, network drops, AV setups
- Installing or replacing hardware (laptops, monitors, docks, peripherals)
- Imaging or reimaging devices using USB or cloud deployment tools
- Assisting users with basic software or login issues (Microsoft 365, VPN, MFA)
- Tracing and testing Ethernet ports and patch panels
- Documenting serial numbers, labeling hardware, and updating asset logs
- Acting as the local hands for remote engineers during deployments or escalations
What We’re Looking For
- Prior experience in IT support, helpdesk, or as an MSP field tech
- Comfortable with cables, hardware, and working in professional offices
- Punctual, communicative, and detail-oriented
- Must have reliable transportation and a smartphone
- Availability for occasional daytime site visits (1–4 hours typical)
- Bonus if you have:
- Basic networking or Windows support experience
- Familiarity with tools like Microsoft 365, Zoom, or ticketing systems