Claim Support Representative

The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve.

• We are FOR being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families.
• We are FOR providing practical and affordable products designed for those we serve.
• We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance – via enrollment and billing options at the workplace.
• We are FOR providing a personalized customer experience to our policyholders and producers.
• We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve – representing the goodness of mutuality in all we do

We do our best to: 

• Demonstrate a desire to assist.
• Listen for understanding and respond empathetically.
• Explain things in a manner that is easy to understand.
• Be knowledgeable students of our business.
• Take full ownership to resolve questions and issues.
• Be professional, polite and courteous.
• Leave our customers and associates “better than where we found them.”

The Claim Support Representative is responsible for providing timely support to the Claim Services Department while demonstrating the highest levels of service professionalism in all they do. 

The Claim Support Representative is expected to:

•    Prepare closed files for imaging

•    Provide back up to the data imager

•    Open and date stamp all Claim department mail

•    Pull claim files associated with incoming mail and deliver to Examiners for handling

•    Pick up all completed claim files

•    Scan correspondence, medical records and forms

•    Handle photocopying needs for the Examiners

•    Provide statistical reporting of mail and pending mail

•    Handle returned mail

•    Sets up new claims as requested

•    Handle routine status Customer Service Calls, document calls and refer complex call to the Examiners

•    Mail claim checks

•    Retrieve and distribute faxes

•    Typing of letters as requested

•    Look ups on MASS.DOR/CSLN/LEXIS NEXIS

•    Ordering department supplies

•    Actively participate in team meetings, team goal setting, and team decisions

•    Recognize and suggests process improvements

•    Perform other duties as assigned

Education:  High School Diploma, GED or equivalent required.

Experience:  Minimum 2 years of office or customer service experience preferred.

Knowledge Requirements: 

• Excellent written/verbal communication skills
• Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines
• Excellent interpersonal skills and the ability to effectively build and extend relationships
• Strong attention to detail
• Working knowledge of desktop applications such as Outlook, Word and Excel
• Insurance knowledge is a plus

Hybrid Work Model
At our Canton location, employees will be on site Monday - Thursday starting 5/1/23.

Boston Mutual is an equal opportunity employer. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace, and any offer extended will be contingent upon appropriate results of a drug test.

#LI-Hybrid