Enrollment Advisor

At Boundless Learning we are empowering our partners to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility.  At Boundless Learning you’ll have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.

Summary

Facilitate prospective students through the application process for bachelors, master's, or certificate programs. The Enrollment Advisor will discover the needs and concerns of prospects, personalize/demonstrate how our programs can best meet the specific learner needs, and support the prospective students through the admissions process to include registration completion.  Demonstrate the ability to work collaboratively in a team focused environment to meet the needs of the prospective students and the Academic Partner.

Responsibilities

Specific duties and responsibilities include, but are not limited to, the following.  Other duties and responsibilities may be assigned.

• Communicate with prospective students via call campaigns, SMS, chat and emails regarding the Online Program.
• Build and manage a mature, active pipeline of leads
• Advise prospective students using a consultative process.
• Guide prospective students through the admissions process with the goal of determining if the program is a fit for their educational needs.
• Effectively follow departmental lead management guidelines for all leads.
• Utilize database tools to efficiently track each interaction and the progress of all assigned leads.
• Achieve daily efficiency metrics pertaining to call Volume, talk time/customer service content time, first Contacts, and new applications as established by the Recruitment Services leadership team.
• Achieves enrollment targets assigned per program.
• Effectively communicate industry trends, quality of leads, and program updates with appropriate departmental team members.
• Adhere to Title IV and FERPA compliance standards.
• Actively participate in weekly coaching sessions being prepared to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance.
• Demonstrate the ability to promptly and effectively implement changes and strategies based on the feedback received.
• Drive continuous improvement in business processes and practices through a commitment to ongoing learning and adaptability.
• Conduct a self-audit to ensure efficiency and consistency of database.
• Monitor application process to ensure effective communication in tandem with application deadlines.
• Maintain minimum standard database audit scores.
• Update database system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.).
• Requires the ability to adhere to a flexible schedule, weekends, evenings to accommodate student, departmental and company’s needs.  This may include working more than 40 hours a week, at overtime compensation rate.

Qualifications

• 4-year degree from an accredited institution and/or appropriate combination of education and significant experience
• Experience within education, inside sales, outside sales and/or customer service preferred
• General knowledge of college admissions and recruitment preferred
• Exemplary verbal and written communication skills
• The ability to multi-task and work well under pressure with tight timelines
• Proficient in MS Office
• Ability to work evenings until 9:00 PM
• Ability to work weekends as business needs dictate

Supervisory Responsibilities

• None

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