Senior Back End Developer (Application Support Engineer)

Bounteous is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.

Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000 expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.

Requirements for this role: Please note that this role is expected to work UK hours.

Monday to Friday, 8:00 AM – 5:00 PM UK Time.

Includes 8x5 live coverage plus on-call rotation for critical issues.

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

• Investigate & Resolve: Triage, investigate, and resolve complex non-codefix issues related to the React Native mobile application on both iOS and Android platforms. 
• API Troubleshooting: Analyze and debug issues with API connectivity between the mobile app and the backend engine, focusing on the frontend request/response cycle. 
• Third-Party Integrations: Troubleshoot problems related to integrated global services like Google Maps, oauth and biometrics. 
• Monitoring & Analysis:Utilize AWS CloudWatch and other monitoring tools to analyze logs, track application performance, and identify potential issues proactively. 
• Escalation Management: Accurately identify issues requiring code changes and escalate them with detailed technical analysis. 
• Documentation: Create and maintain a comprehensive knowledge base with troubleshooting guides, issue resolutions, and FAQs. 

• Backend Technologies: Strong understanding of application logic built with TypeScript and familiarity with backend environments using Java and the Spring Framework. 
• API Expertise: Advanced skills in debugging complex REST API integrations, including analyzing headers, status codes, and error responses from multiple services. 
• AWS Proficiency: Hands-on experience with key AWS services such as EC2, CloudWatch, RDS, and API Gateway. 
• Analytical Skills: Superior ability to analyze logs, trace data flows across distributed systems, and pinpoint the root cause of backend issues. 
• Ownership:A strong sense of ownership and a methodical approach to issue resolution in a critical production environment. 
• Collaboration: Excellent communication skills for liaising between frontend support, development teams, and external partners.

• Database Skills:Proficiency in writing and analyzing SQL queries (e.g., on PostgreSQL, MySQL). 
• Fintech Experience:Previous experience supporting applications in the payments, banking, or general fintech space. 
• Containerization: Familiarity with Docker and the concepts of container orchestration (e.g., Kubernetes/k8s). 
• Scripting: Experience with shell scripting (e.g., Bash) for server-side analysis and automation. 
• Support Tools: Experience with technical documentation tools like Confluence and ticketing systems like Jira. 

• Scripting: Ability to read and understand JavaScript/TypeScript code to better identify the potential source of a bug before escalation. 
• Support Tools: Experience with ticketing systems like Jira Service Management or Zendesk. 
• Performance Monitoring: Familiarity with mobile-centric monitoring tools such as Sentry, New Relic, or Datadog. 
• Database Knowledge: Basic understanding of SQL queries to assist in preliminary data validation. 

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Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas. 

For employment opportunities based in Canada:

Bounteous is an equal opportunity employer. In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to Bounteous. We welcome applications from all qualified candidates. 

*Must be legally eligible to work in Canada. 

#LI-Remote

Salary : $50 - $75