What are the responsibilities and job description for the Guest Service Supervisor - Pineville, NC position at Bowl New England d/b/a Spare Time Entertainment?
What You’ll Do
Lights. Music. Lanes. Arcade action. Kids. Parties. Leagues.
You’re on your feet, helping people, problem-solving, and making the day better for everyone who walks in.
If you want a leadership role that is upbeat, hands-on, and actually fun, apply now and come be part of the Spare Time crew.
- Lead and support the front desk team
- Keep the front-of-house clean, organized, and guest-ready
- Oversee our lanes, arcade, and attractions throughout the day
- Help schedule staff and cover events
- Train and coach front desk staff and porters
- Answer guest questions in person and over the phone
- Jump in to solve problems and keep the fun flowing
- Operate the POS system and handle transactions
- Make announcements, promote specials, and hype up the energy
- Complete opening and closing duties
- Watch for safety issues, respond to incidents, and complete reports
- Help with equipment checks, supplies, vending, and anything needed to keep the place moving
- A high school diploma or equivalent
- Two years of guest service experience
- One to two years of supervisory or lead experience, preferably in a Food and Beverage setting- ServSafe certification is a plus
- Strong communication, confidence, and organization
- Someone who thrives in a busy, loud, high-energy environment
Lights. Music. Lanes. Arcade action. Kids. Parties. Leagues.
You’re on your feet, helping people, problem-solving, and making the day better for everyone who walks in.
If you want a leadership role that is upbeat, hands-on, and actually fun, apply now and come be part of the Spare Time crew.