What are the responsibilities and job description for the Service Advisor - Bowser Chevrolet of Chippewa position at Bowser Automotive, Inc.?
Bowser Chevrolet of Chippewa is seeking an experienced Service Advisor whose primary responsibilities will be to greet customers and obtain vehicle data. The ideal candidate will have sales experience as well as strong communication skills in order to effectively and clearly write the general nature of automotive needs, administer appropriate warranties, verify intended methods of payment while maintaining the highest level of customer service (CSI).
DUTIES
- Greet customers and clearly write the general nature of automotive needs.
- Notify customer of other repairs or maintenance identified by test drive and/or walk-around.
- Provide customer with estimate of repairs and anticipated time of completion.
- Verify method of payment.
- Maintain contact with technicians throughout the workday.
- Maintain the optimum CSI.
- Administer appropriate warranties.
- Test drive vehicles as necessary.
- Notify customers when repairs are completed.
- Deliver vehicle to customer and review work performed with customer.
- Follow all Bowser safety policies and procedures
QUALIFICATIONS
- High school diploma or equivalent
- Excellent customer service skills
- Strong communication skills - both written and verbal
- Experience in automobile dealership or independent repair facility.
- General knowledge of vehicle mechanical operations.
- ASE certification preferred
- Professional appearance
- Valid drivers license in good standing
- Ability to lift and move objects weighing 10 - 25 lbs.
- Ability to drive cars and trucks (automatic & standard transmissions) preferred