Courtesy Officer - La Gran Plaza

Description

Are you a motivated individual looking to kickstart your career in the field of security? Do you have a strong sense of responsibility and a passion for maintaining a safe and secure environment? Look no further! We are currently seeking enthusiastic candidates to join our team as courtesy officers at La Gran Plaza Shopping Mall in Fort Worth.

At our company, we prioritize the safety and well-being of our tenants and employees. As a courtesy officer, you will play a crucial role in maintaining a secure environment while providing excellent customer service.

Come be a part of our team at La Gran Plaza Mall where you will be part of a diverse and culturally filled atmosphere.

Roles and Responsibilities:

• Ensure the safety of guests, employees, and company assets through constant patrol and observation of all assigned areas and reporting activities in accordance with departmental standard operating procedures.
• Provide exceptional customer service by assisting visitors, answering inquiries, and providing directions.
• Monitor and maintain control of facility access points and permitted areas of entry and respond to sounding alarms ensuring the safety of employees, guests, and company assets, and monitor visitor activities.
• Respond promptly to incidents, emergencies, and alarms, and take appropriate action.
• Communicate with supervisor or manager on safety issues.
• Complete accurate and detailed incident reports.

Qualifications

Experience, Knowledge, and Education:

• High school diploma/GED or applicable experience.
• Customer service skills to diplomatically communicate with customers and tenants.
• Ability to remain calm and composed in stressful situations.
• Prior experience in law enforcement, military and/or security not required but is a plus.
• Non-Commission license or ability to obtain a valid, Non-Commissioned Security License through the Texas DPS Private Security Board.
• Acceptance of assigned shifts including weekends.
• Bilingual in English/Spanish is a plus.

Additional Requirements:

• Successfully pass pre-employment screening
• must have a valid Texas driver's license or, if licensed in another state, be able to obtain a Texas license within 30 days."