What are the responsibilities and job description for the IT Support Specialist position at Boyne Resorts?
Come join our friendly team at The Highlands Information Technology department as a full-time IT Support Specialist. Your role will involve providing exceptional customer service and maintaining software and network systems. You will collaborate with resort team members and corporate IT teams to troubleshoot and solve technical issues across various departments. You will also have the opportunity to enjoy a variety of perks and benefits!
Some perks of working for The Highlands include:
- A free Golf Pass and Ski Pass for both you and your family
- A free downhill mountain bike park season pass for you and your family
- 40% off at the various Boyne Restaurants
- Discounts at other Boyne Resorts such as 30% Spa treatments at the Inn at Bay Harbor and Boyne Mountain
- Free Passes to Avalanche Bay Water Park at Boyne Mountain
- Discounts on lodging for Friends and Family
- Team Member Child Care
- Tuition Reimbursement
- Team Member Housing available on a first come first serve basis*
- Service and Loyalty Bonus Program – up to 5% of gross wages per season!
- PTO and Paid Sick Leave
- Health/Dental/Vision Insurance
Visit our website for all of our amazing perks, view testimonials, and more! The Highlands Employment
Responsibilities
The following statements are intended as general illustrations of the work in this classification and are not all-inclusive of the specific position.
- Resort Enterprise Systems support such as user management and troubleshooting
- Assisting team members through the process of fixing technical issues
- Document solutions for both end-user education and technical reference purposes
- Ability to gather system requirements and understand business processes
- Perform seasonal rotation of POS hardware and related equipment configurations
- Peripheral support, such as iPads, receipt printers, hand scanners, and credit card devices
- Assist with maintaining resort hardware inventory lists
- Collaborate with resort partners, and software support teams to ensure the stability of products
- Works with Boyne Resorts Corporate IT teams, acting as a liaison to help troubleshoot and solve technical issues for all resort departments such as Food & Beverage, Ski Operations, Golf, Lodging, Adventure, and owner Services
- Installing and configuring hardware and software
Qualifications
- Computer literacy and proficiency with Microsoft Windows and Microsoft Office applications are required.
- Ability to use logic, vendor support, reference manuals, Internet resources, and documentation to solve problems.
- Basic knowledge of networking.
- Valid driver’s license with an acceptable driving record for company insurance purposes.
- High School Diploma or equivalent required, Associate or Bachelor's degree preferred
*single beds only, no pets
Salary : $40,400 - $51,100
