Membership Coordinator

TITLE: Membership Coordinator, Exempt

DEPARTMENT: Operations

REPORTS TO: Club Director

PRIMARY FUNCTION:

Oversee the front desk (first impressions are everything!); answer phones, interact with members parents/guardians, scan children in and out of the Club using ezChildTrack software system; data entry.

Essential Job Responsibilities:

• Register new members and participate in their club orientation process
• Maintain club communication regarding application and signup procedures
• Manage and edit the scans of members and create membership cards
• Audit member scans in ezChildTrack system, ensuring accuracy for grant reporting
• Ensure member profiles are current and correct
• Support supervisors in keeping all members’ accounts balanced and up to date, including creating invoices and statements
• Enroll, charge, and apply payments to member’s accounts monthly
• Conduct monthly audits of accounts and determine resolutions
• Responsible for settling daily deposits
• Ensure a productive work environment by participating in weekly branch staff meetings
• Assist supervisors when needed, i.e. call vendors, order supplies, etc.
• Effectively implement and administer programs, services and activities for drop-in members and visitors
• Serve a first point-of-contact for parents, visitors, and outside organizations
• Serve as a role model and mentor to members and peers
• Manage communication and publish information regarding monthly calendars and programming on the ezChildTrack site
• Produce permission slips and registration information for members and families
• Maintain volunteer and visitor logs according to BGCA standards
• Maintain crisis manuals and logs, ensuring they are easily accessible
• Administer medication as per safety procedures outlined in employee manual
• Organize and maintain front desk area and storage areas, ensuring it is accessible for all employees

Program Supervision

• Provide active supervision to members, providing motivation and encouragement

Additional Responsibilities

1. May participate in special programs and/or events

2. May be required to drive Club van

3. Complete trainings as required

4. May be required to help out in multiple areas as needed

5. Clean area as needed at the end of day

RELATIONSHIPS:

Internal: Maintains close, daily contact with Club staff (professional and volunteer), Club members, and supervisor to receive/provide information, discuss issues, explain guidelines/instructions; instruct; and advise/counsel.

External: Maintains contact with external community groups, schools, members’ parents and others to assist in resolving problems.

Skills/Knowledge Required

• High School diploma or GED
• Ability to multi-task
• Computer literate
• Experience working with children
• Ability to motivate youth and inspire positive behavior
• Ability to deal with the general public
• Ability to organize and supervise members in a safe environment
• Must be flexible and be able to work well with other team members
• Problem solving skills & common sense
• Must be CPR and First Aid Certified (We will provide training)

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of this position. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions of this position.

While performing the responsibilities of this position, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is often required to stand, walk, reach with arms and hands, climb or balance, lift up to 25 pounds and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Work Environment

While performing the responsibilities of this position, these work environment characteristics are representative of the environment this position will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually moderate to loud.

Disclaimer

The information presented indicates the general nature and level of work expected of the employee. It is not designed to contain, not to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.'
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Work Remotely

• No

Job Type: Full-time

Pay: From $38,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• clean driver's license/background (Preferred)
• drug-free lifestyle (medical marijuana not accepted) (Required)

Work Location: In person

Salary : $38,000 - $0