Front Desk Receptionist - Scotts Valley

TITLE: Front Desk Representative

DEPARTMENT: Program

REPORTS TO: Clubhouse Director

FLSA STATUS: Non-Exempt, Part-Time 25-28 hours per week, with the opportunity to be a full-time, benefitted position for the right candidate

COMPENSATION: $18 - $20 per hour

BENEFITS: 40 hours of paid sick leave per year; access to free afterschool and out-of-school programs for your children.

SUMMARY: The Front Desk Representative is responsible for duties related to managing Club membership, program registration and reception of all guests entering the Club. This position is often the first face our youth members and their families see when entering the Club, and has the ability to set the tone for family and community relationships with the Club.

KEY JOB RESPONSIBILITIES:

• With a positive and welcoming attitude, greet and assist Club members, parents/caregivers and visitors immediately upon entry to the Club. Assist all youth entering the building to sign-in and to actively participate in activities.
• Share knowledge of all activities and programs offered by the Club. Answer parent/caregiver inquiries and generate interest in programs offered.
• Process program registration, including handling cash and credit card transactions.
• Conduct data entry and create reports with our Club membership system, MyClubHub.
• Maintain friendly, cooperative relationships with youth, parents/caregivers and volunteers. Provide leadership and guidance to members. Enforce Club rules with fairness and consistency.
• Ensure a clean, healthy, safe, welcoming and positive environment is created and maintained, producing a sense of physical and emotional safety for our youth members.
• Purchase supplies and equipment in compliance with Club procedures.
• Perform regular secretarial duties, including preparing reports, collecting and disseminating information to club staff, volunteers, members and families.
• May be responsible for managing inventory of office equipment and service contracts, performing routine maintenance and contact service representatives as needed.
• Cooperate with Clubhouse staff members: maintain close, daily contact with Club professional staff and supervisor to receive/provide information, discuss issues, explain guidelines/instructions; and advise council.
• Assume other duties as assigned.

OUR IDEAL CANDIDATE:

• Possesses practical knowledge and experience to multi-task and manage a high-energy reception area, including answering phones, promptly responding to email, and positive, diplomatic communication with youth, parents/caregivers and guests.
• Understands how to work with youth, is sensitive to their needs and has an understanding of their concerns.
• Has strong and timely communication skills, both verbal and written.
• Is at least 18 years of age and meets the general requirements for BGCSCC employment, including a full background check indicating fitness to work with youth.
• Bilingual Spanish/English preferred.
• Has a positive and solutions-oriented attitude.

Physical Requirements/Work Environment

• Occasional lifting up to 25 pounds may be required.
• Required hours are Monday, Tuesday, Thursday, Friday from 1pm-6pm, and Wednesday from 11:30-6pm.
• The Boys & Girls Clubs are often energetic, busy, and noisy environments. The Front Desk Representative will regularly work in this type of dynamic atmosphere.

The Boys & Girls Clubs of Santa Cruz County is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

TO APPLY: If this position sounds like a fit, we want to hear from you! Please email your cover letter and resume to hayden@boysandgirlsclub.info.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 25 – 28 per week

Benefits:

• 401(k)
• 401(k) matching

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Do you have availability to work: Monday, Tuesday, Thursday, Friday from 1pm-6pm, and Wednesday from 11:30-6pm?
• Have you ever worked for, volunteered at, or been affiliated with this or any other Boys and Girls Clubs or other youth serving organization? If so, please list:

Experience:

• Customer service: 1 year (Preferred)

Ability to Relocate:

• Scotts Valley, CA 95066: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20