Care Coordinator

The Care Coordinator is responsible for ensuring a whole person health approach to address behavioral health and wellbeing of members served. The Care Coordinator arranges the care for members served and facilitates the sharing of information and care among all care team members including the member, family, behavioral health and physical health providers, and other community support systems to ensure appropriate, effective use of services ensuring members care at the right time with the right resources. Services delivered by the Care Coordinator are recovery-focused and include coordination of care, resource identification, transitional support, development of supports and resources, and system navigation.

Job Type: Full-time

Description: Full Time / Boise office or hybrid/remote option

Essential Functions:

• Manages Case Load for Intensive Care Coordination program for the Idaho Behavioral Health Plan
• Works collaboratively with all care team members to reduce barriers and actively engage members
• Conducts comprehensive screenings in collaboration with the Clinical Supervisor to develop individualized care plans that are inclusive of all behavioral health and whole person needs
• Consults and collaborates with member, family, behavioral health providers, primary care provider and all identified on the member’s care team to ensure necessary care and supports are provided
• Coordinates and facilitates care team meetings
• Connects clients to community resources inclusive of all social determinants of health
• Provide member education and treatment options to promote the members self-management
• Provide transitional support services to ensure appropriate transitions from one level of care to another to help prevent duplication and recidivism

Experience and/or Education:

• Bachelor's Degree in Health and Human Services or another similar related field required (Psychology, Sociology, Social Work, Child Development, Counseling, etc.)
• Preferred experience in providing care coordination or case management
• Preferred experience working with children’s mental health
• Preferred knowledge of behavioral health issues and diagnosis
• Knowledge of community resources and/or willingness to learn

Specific Job Skills and Competencies:

• Ability to listen, quickly problem solve, and research community programs and resources
• Excellent customer service skills
• Strong interpersonal, oral, and written communication, organizational, analytical, time management, and computer skills
• Crisis intervention skills
• Knowledge of utilization management procedures and behavioral health community resources and providers
• Ability to exercise sound judgment, make logical decisions and to perform independently and as a team member
• Detail oriented and accurate with the ability to manage multiple projects at one time
• Strong initiative and creative problem-solving abilities
• Appreciation of cultural diversity and strong sensitivity towards target member population
• Ability to adhere to company policies, procedures, and BPA Health values of Do the Right Thing, Do What You Say, Growth Mindset, and Actively Engage
• Must be reliable, punctual, and flexible

For over 40 years, we have pioneered behavioral health in Idaho and the Northwest. We are committed to providing real and human solutions that make lives better, organizations more effective and communities stronger.

BPA Health was founded on the principles of compassion, trust, and stewardship of the health and well-being of individuals and organizations. Today, our footprint as well as our range of services and solutions has grown, but our promise remains true. We view the world with empathy and expertise inspired by creative business thinking. As a result, we develop and deliver products and services to support specific, often overlooked aspects and outcomes of behavioral health. A strong spirit of service defines our company and our work.

Our core values:

• Do the Right Thing
• Growth Mindset
• Actively Engage
• Do What You Say

www.bpahealth.com