What are the responsibilities and job description for the Account Manager position at Bradford & Bigelow Inc?
Description
POSITION SUMMARY
The Account Manager will work enthusiastically to meet or exceed all performance goals and will help Bradford & Bigelow achieve its goals of being the best provider of printing services in the industry.
PRIMARY DUTIES INCLUDE BUT ARE NOT LIMITED TO:
• Act as a point of contact for internal and external customers while coordinating and assuring accurate/timely execution and production of assigned customer accounts, determining the best way to complete the job based upon customer expectations.
• Understand production capabilities in order to plan the job accordingly.
• Work closely with Estimating, Prepress, Press and Finishing departments.
• Act at all times to assure the highest level of personal performance possible.
• Responsible for providing the necessary support to meet internal customer needs.
Requirements
RESPONSIBILITES
• Ensure jobs meet quoted specifications.
• Enter work order job specifications into MIS; ensure accuracy.
• Process orders and change notices, including obtaining delivery special promises and special freight quotes.
• Work closely with scheduler to ensure updates and/or new items are adjusted appropriately.
• Manage and follow-up with farmouts.
• Forwards job specifications to the Prepress department via the work order.
• Work as part of a team and participate in Total Quality Management efforts.
• Review incoming supplied printed materials for manufacturing compatibility, where applicable.
• May require additional availability to work evenings and/or weekends.
• Working knowledge, awareness, and compliance with ISO Procedures.
• Other duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES
• Minimum of High School Diploma or equivalent; Associate degree preferred
• Knowledge of printing/manufacturing process is required
• Proficient in computer software applications, including but not limited to MS Office Suite
• Proficiency in industry specific planning software a plus
• Ability to prioritize and handle multiple tasks
• Excellent math skills and analytical, problem-solving skills
• Solid written and oral communication skills
PHYSICAL REQUREMENTS
· Office Environment: Must be able to sit/stand for long periods of time and use office equipment including but not limited to computers, printers, phones. Must also be able to move throughout the manufacturing plant as necessary.
· The above information indicates the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of duties and/or responsibilities.
EQUAL EMPLOYMENT
The Company provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Equal employment opportunity includes, but is not limited to, hiring, training, promotion, demotion, transfer, leaves of absence, and termination. The Company takes allegations of discrimination, harassment, and retaliation seriously, and will promptly investigate when such behavior is reported.