What are the responsibilities and job description for the PT - Customer Experience Representative position at BrandsMart?
We are BrandsMart – A leading Consumer Electronics and Appliance Retailer in the Southeast. With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices. We provide our team members the opportunity to reach their full potential in a high-energy, incentive-based environment with competitive benefits. This is much more than a job – it is a career with purpose.
Job Title: Customer Experience Representative
Job Family: BMUSA Customer Service
FLSA Status: Hourly
Job Code:
Date Created/Updated:Summary:
The Customer Experience Representative(CER)will act as a liaison between various departments including the cash office, customer service and returns. They must be able to handle customer inquiries, whileprovidingsolutions in the best interest of both BrandsMart USA and the customer. The CER must be able to communicatewith multiple departments, buyers, management,and retail store personnel tofind resolutions for customer inquiries.
Duties and Responsibilities:
Cashier
Operate cash terminals and verify purchase price
Process payments
Clean and maintaincash office
Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management
Returns
Knowledge of BrandsMart USA return and exchange policies
Handle all customer inquiries quickly in a courteous and efficient manner
Must be able to provide a solution with minimum supervision
In specific locations, receive and document customer repairs. Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center
Customer Service
Handle incoming customer calls pertaining tocustomer inquiries quickly in a courteous and efficient manner.
Assistcustomers with delivery related inquiries
Must be able to provide a solution with minimum supervision
Required Education,Experience, and Certifications:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skillsand abilities to accurately perform the above requirements
No prior experience is required. Prior retail and/or customer service experience is preferred
Required Skillsand Competencies:
Ability to readand write fluently inEnglish (or another language as may be required) sufficiently tocommunicate with customers,read invoices, repair orders, faxed requestsand similar written materials
Basic math skills, including multiplication, addition, subtractionand division, necessary to verify amounts and costs of repairs and parts and quantities as may be required
The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team membersassigned to this classification.
BrandsMart Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, BrandsMart is proud to offer competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
About BrandsMart
At BrandsMart, we sell a wide variety of consumer electronics, home appliances, furniture, and accessories throughout the Southeast United States. Our customers shop at BrandsMart for the same reason you should choose us for the next step in your career – our focus on being a premier retail leader and providing a customer experience that is second to none. If you are looking for a company with passion and a dedication to our customers and team members alike, join us today.
BrandsMart is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
BrandsMart is an Equal Opportunity Employer.
#really-Part-Time
Job Title: Customer Experience Representative
Job Family: BMUSA Customer Service
FLSA Status: Hourly
Job Code:
Date Created/Updated:Summary:
The Customer Experience Representative(CER)will act as a liaison between various departments including the cash office, customer service and returns. They must be able to handle customer inquiries, whileprovidingsolutions in the best interest of both BrandsMart USA and the customer. The CER must be able to communicatewith multiple departments, buyers, management,and retail store personnel tofind resolutions for customer inquiries.
Duties and Responsibilities:
Cashier
Operate cash terminals and verify purchase price
Process payments
Clean and maintaincash office
Detect common signs of shop lifting, theft, and other security risks and promptly communicate potential problems to store management
Returns
Knowledge of BrandsMart USA return and exchange policies
Handle all customer inquiries quickly in a courteous and efficient manner
Must be able to provide a solution with minimum supervision
In specific locations, receive and document customer repairs. Prepare transfer forms to track merchandise and for safe transport to the BrandsMart Service Center
Customer Service
Handle incoming customer calls pertaining tocustomer inquiries quickly in a courteous and efficient manner.
Assistcustomers with delivery related inquiries
Must be able to provide a solution with minimum supervision
Required Education,Experience, and Certifications:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skillsand abilities to accurately perform the above requirements
No prior experience is required. Prior retail and/or customer service experience is preferred
Required Skillsand Competencies:
Ability to readand write fluently inEnglish (or another language as may be required) sufficiently tocommunicate with customers,read invoices, repair orders, faxed requestsand similar written materials
Basic math skills, including multiplication, addition, subtractionand division, necessary to verify amounts and costs of repairs and parts and quantities as may be required
The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by team membersassigned to this classification.
BrandsMart Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, BrandsMart is proud to offer competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
- Employee assistance program
- Employee purchase program with exclusive discounts
- Physical and financial well-being programs
- 401(k) plan with contribution matching
- Paid time off, including vacation days, sick days, and holidays
- Life and disability insurance
- Medical, dental and vision insurance
- Pay on Demand
About BrandsMart
At BrandsMart, we sell a wide variety of consumer electronics, home appliances, furniture, and accessories throughout the Southeast United States. Our customers shop at BrandsMart for the same reason you should choose us for the next step in your career – our focus on being a premier retail leader and providing a customer experience that is second to none. If you are looking for a company with passion and a dedication to our customers and team members alike, join us today.
BrandsMart is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
BrandsMart is an Equal Opportunity Employer.
#really-Part-Time
Customer Experience Associate
Scenthound Corporate Scenters -
Wellington, FL