What are the responsibilities and job description for the Service Coordinator position at Bratney Companies?
The Service Coordinator will provide back-office support for Bratney Companies' Service department. This is an administrative support position; providing assistance to the Service Manager and Technicians who service and maintain industrial equipment in the grain, feed, seed, nut, food, and specialty commodity industries. Day-to-day duties consist of managing Technician timecards & expenses, preparing quotations, customer billing, and monitoring warehouse inventory. The primary focus of the Service Coordinator will be working together with entire Service team to ensure a seamless customer experience.
Primary Responsibilities:
- Assist with preparation of customer quotations and keep the team updated on status.
- Field customer requests that come into the office & provide assistance with issues where possible.
- Consult with Service Manager where appropriate to ensure industry-leading customer experience.
- Enter and track equipment orders for customers.
- Demonstrate knowledge of products and an ability to source them quickly and effectively.
- Help with communication and maintenance of parts inventory.
- Communicate with Territory Sales Managers to ensure customer issues are understood and remedied.
- Receive and code timecards and expense reports within company financial software.
- Maintain a focus on quality customer service to preserve and strengthen customer relationships.
- Monitor pricing for commonly ordered parts and ensure we are buying efficiently.
- Become fluent in and update CRM as necessary.
- Demonstrate a commitment to communicating, improving, and adhering to Bratney safety policies.
- Be flexible when necessary; willing to assist other areas of the business when needs arise including backing up the front desk for lunch breaks and occasional PTO coverage.
Professional Competencies:
- Must be organized and detail-oriented to ensure all requests are handled in a timely manner.
- Communicate effectively with a wide variety of customers and be an effective problem solver.
- An ability to multi-task is essential; must stay efficient and on-task despite distractions.
- Embrace Bratney's values and incorporate throughout all sales activities.
- Skillfully create, maintain, and develop positive customer relationships.
- Work effectively with Service & Sales teams to ensure a seamless experience for our customers.
- Flexibility and willingness to assist the team with any challenges they face.
- Outstanding time management and project management skills (self-motivated, organized, and efficient).
- Excellent listening and problem-solving skills.
- Ability to maintain highest levels of professionalism and skill when dealing with high-pressure customer issues.
- Coachable spirit that seeks and embraces constructive feedback.
- A willingness to learn our business and educate themselves on technical aspects of our equipment lines.
- An interest in developing systems & processes that help the team be more efficient.
Education/Experience:
- Skilled in the use of basic computer software and web/mobile applications to accomplish daily tasks.
- College degree or equivalent industry experience is preferred but not required.
- Experience in the seed, grain, or food industry, or other agriculture-related experience is preferred but not required.
Other Requirements:
- Pre-employment drug & alcohol screening.
- Background screening including previous employment, education, criminal history, and driving record verification.
Physical Requirements:
- Occasionally required to climb up/down ladders.
- Occasionally required to lift items up to 45 lbs.
- Occasionally required to balance, stoop, kneel, crouch, or crawl.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Have you worked for one company for least 3 years in your work history?
Work Location: In person
Salary : $20