What are the responsibilities and job description for the Front Desk Representative position at Braverman Eye Center?
Description
Essential Functions
Check-In
- Greets patients and other visitors arriving for appointments
- Responsible for checking in patients (entering demographics, insurance, and authorizations)
- Collects all co-payments/balances upfront
- Calls PCPs to obtain referrals and/or authorizations if required by new insurance
- Obtains new providers' information to add to NextGen
- Obtains, verifies, and enters patient information into EMR. Ensures the accuracy of all entries
- Responsible to scan paperwork to EMR
- Completes end-of-day closing duties
- Assists in cross-training new personnel in regard to front desk duties
- Answers phones promptly and courteously, handles requests and inquiries, or routes as appropriate
Check-Out
- Responsible for checking out every patient
- Makes follow-up appointments and follows appointment scheduling protocol and forcing power protocol
- Posts charges and keeps up-to-date on the posting of capitations
- Faxes back the notes to the PCP or referral physician
- Collects co-payments for Self-Pay Patients or any pending co-payments to be collected
- Scans all supporting documentation into the patient’s chart
- Verifies online or calls insurance companies or primary care physicians to obtain benefit information and confirm authorization and referrals prior to visit
- Coordinates with patients regarding their insurance benefits and medical provider program
- Re-verifies existing patient insurance coverage
Requirements
Job Specifications
Typically has the following skills or abilities:
High School Diploma required
Customer Service experience
Ability to handle multiple tasks simultaneously in a fast-paced environment
Ability to handle and diffuse patient complaints and disagreements
Exceptional communication and interpersonal skills
Experience navigating Electronic Medical Records and Outlook
English/Spanish bilingual required
#LI-ONSITE