Senior Learning Specialist

Time Type

Full time

Remote Type

Job Family Group:

Human Resources

Job Description Summary

The Senior Learning Specialist manages the Breakthru Learning Management System (LMS), including content management, ongoing maintenance, technical troubleshooting, integrations, stakeholder management, and help desk support. They consult with stakeholders to identify training needs, curate and implement effective learning solutions in the LMS, and measure the impact of training initiatives on individual and organizational performance. This position is responsible for LMS support, design, development, delivery, curation, and maintenance of content, assets, and resources used enterprise wide.

Job Description

Job Responsibilities:

• Project and Change Management
• Serve as project manager for planning, execution, training, and ongoing management of Breakthru’s LMS, transitioning from SAP SuccessFactors to Workday Learning.
• Lead and manage the change management work - transition process between LMS platforms, ensuring minimal disruption to users and stakeholders.
• Technical and Data Management
• Manage all technical aspects of LMS, including user accounts, permissions, upload content, and troubleshoot technical issues.
• Create and manage dashboards, custom reports, and data exports for performance tracking.
• Conduct regular audits and backend clean-ups to maintain accurate data, improve user experience, and optimize system performance.
• Analyze and interpret LMS data to develop insights into organizational learning needs.
• Respond to ad hoc requests for LMS data, develop plans for assigning training modules, and track progress.
• Stakeholder Engagement and Support
• Engage with stakeholders as a performance consultant, advising on content delivery, performance tracking, and ongoing management.
• Administer BBG’s annual compliance training, managing content and user profiles for both wired and deskless audiences, and coordinate with stakeholders.
• Provide technical production support for meetings and training sessions via Zoom/Teams or in-person.
• Manage the LMS help desk via Outlook, providing high-level service to assist learners.
• Learning and Development
• Support learning and development program management by writing communications, scheduling, coordinating, and reviewing content.
• Liaise with Breakthru IT and learning vendors, suppliers, and customers, including content integrations.
• Other duties, as assigned by the jobholder’s supervisor, may also be required.
  

Minimum Qualifications

• Bachelor’s degree in related field and/or equivalent training and work experience
• Minimum of 3 years’ experience working with an LMS, Technical Training and/or Learning & Development
• Highly proficient as an LMS Administrator (preferably Workday and/or SAP SuccessFactors)
• Expertise with SCORM, AICC, xAPI, HTML5, and API Integrations.
• Experience with eLearning authoring tools, preferably Articulate.
• Ability to communicate technical subject matter in a non-technical and effective manner.
• Proficient Microsoft Teams skills including virtually producing and facilitating meetings/trainings utilizing breakouts, polls, etc.
• Ability to multi-task, work independently and/or within a team, pay attention to detail, and meet deadlines
• Utilizes sound judgement, project management, and problem-solving skills
• Ability to work in a fast-paced, high-volume, team environment
• Must be a results-oriented professional with verbal/written communication skills using diplomacy and discretion as well as customer service, problem-solving abilities and organizational skills
• Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines
• Analytic and Reporting skills
• Utilize sound judgement and problem-solving skills
• Ability to work in fast-paced, high-volume, team environment and collaborate, manage multiple projects and meet deadlines.
  

Preferred Qualifications

• Experience with Power BI and HTML
  
  

Physical Requirements

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone
  
  

Competencies

• May help coordinate the work of junior members of the team.
• Resolves issues which are often varied and non-routine. Undertakes analysis and investigation to solve issues.
  
  

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.