Executive Housekeeping Manager

As a leading mountain resort operator with over 40 resorts in sixteen states and four countries. We exist to create an Experience of a Lifetime for our employees, so they can, in turn, provide and Experience of a Lifetime for our guests. We are looking for leaders, innovators, creators, and ambitious professionals to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Many of our Corporate function teams can now live and work in any of the states in which Vail Resorts currently operates* – enabling flexible remote work alongside a commitment to building and maintaining strong culture both in person and virtually. If you’re ready to pursue your fullest potential, we want to get to know you. Find your purpose with us at www.vailresortscareers.com.

Job Specifications:

• Expected Pay Range: $47,100 - $68,175 annual bonus
• Shift & Schedule Availability: Full Time

Reach Your Peak at Vail Resorts using the Light & Warmth of Hilton Hospitality.

You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

What will I be doing?

• Work with the hotel Leadership Team to maximize revenue & minimize expenses while providing the highest level of guest service.

• Budget, forecast & support fiscal responsibility within the operations of the department.

• Handling any guest comments or claims providing exceptional service and resolution.
• Observe performance of team members, celebrate exceptional service and encourage improvement where needed.
• Interview, select, train, supervise, evaluate, counsel, and administer progressive disciplinary procedures for Housekeeping team members when needed.
• Conduct room, storage closet & public space inspections weekly to ensure that standards are being met.
• Manage the maintenance and sanitation of all areas to ensure a safe work environment, compliance with applicable regulations and protection of the physical asset
• Perform tasks of employees supervised to facilitate service and for training purposes
• Monitor service scores via reports and guest comments for cleanliness, addresses any issues immediately and implements programs that meet or exceed brand benchmarks
• Provide services in a manner exceeding guest expectations at all times by creating the WOW experience
• Train, mentor and nurture your associates to remember the guests needs come first.
• Create the "WOW" factor at their first impression - arrival at the hotel.
• Be aware of VIP guests and communicate this to staff
• Ensure associates are in 100% compliance to uniform standards
• Works closely with maintenance department to ensure that maintenance and repairs involving guest rooms and public areas are completed timely.
• Conducts and maintains inventory of all linens, in-room amenities and cleaning supplies and order when required.
• Successfully complete other duties as assigned.

Job Qualifications:

• Minimum 3 years in Leadership experience in a Rooms Division environment – Required
• Bilingual in English & Spanish - Required
• Ability to support a flexible schedule including weekends and holidays.
• Strong communication skills and detail oriented
• Demonstration of key attributes: Adaptability, Customer Focus, Dependability, Productivity & Quality

Job Benefits:

• Team Member Travel program offered to Hilton employees
• Vail Resorts Management benefits, including health, wellness, vision, dental, 401K, discounts and season passes.
• Eligible for annual bonus.

The expected Total Compensation for this role is $47,100 - $68,175 annual bonus. Individual compensation decisions are based on a variety of factors.

The perks include a free ski pass, and a set of benefits including...

• Medical, Dental, Vision insurance, and a 401(k) retirement plan
• Hourly employees are generally eligible for accrued Paid Time Off (PTO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
• Paid Parental Leave for eligible mothers and fathers
• Healthcare & Dependent Care Flexible Spending Accounts
• Life, AD&D, and disability insurance

Reach Your Peak at Vail Resorts. At Vail Resorts, our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

• 
  Remote work is currently permitted from British Columbia and the 16 U.S. states in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming. Please note that the ability to work remotely, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work at any time in its sole discretion.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 497195
Reference Date: 08/14/2023
Job Code Function: Housekeeping