Community Resources Coordinator

Position Title:  Community Resources Coordinator
Classification:  Non-Exempt
Reports To:  Community Connections Manager
Department: Housing
Job Type:  Regular
Job Status:  Full Time
Grade:  36
Union:  OPEIU Represented position
Work Schedule: Regular Business Hours
Amount of Travel Required: 5% local
Positions Supervised: None
Work Schedule: Regular Business Hours
Work Location:  On site or Hybrid

Starting Pay Rate: $29.21/hour Grade 36/Step 1 for all new employees
Full Pay Range: $29.21-$42.55 per hour

Closes: Open until filled with priority given to applications received by Friday, April 12, 2024 at 5:00pm.

Are you looking for a place to work that really cares about our community and is committed to making a difference? Then the Bremerton Housing Authority is the place for you! Come join our team.

At Bremerton Housing Authority our mission is to provide high quality, stable and sustainable housing and related services to people who have limited financial means. Our work is to help our clients to become economically self-sufficient, while at that same time strengthening communities. We use our public and private resources efficiently and effectively. It is our goal to do this all while helping our employees to grow both personally and professionally.

If you’re looking for a great benefit package, we have that as well!

• Accrue 150 hours of PTO in your first year
• Accrue up to 69 hours of Sick Leave per year
• 13 Paid Holidays annually
• Longevity pay available for years of service
• Medical & Vision Insurance -90% Employer Paid
• Dental Insurance- 100% Employer Paid
• Washington State Retirement
• Deferred Compensation
• Life Insurance
• Short -Term & Long-Term Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program
• And more!!

POSITION SUMMARY
The Community Resource Coordinator provides services through the Resident Opportunities Self Sufficiency (ROSS) grant and/or other Self Sufficiency grants and other funding by assisting BHA program participants in achieving their economic opportunity goals and by connecting them to organizations with training, job placement and other opportunities to increase earned income while reducing their dependency on public assistance and rental subsidies. The Community Resource Coordinator works with private, non-profit organizations and government entities to promote strategies within the residential community to ensure the best use of public and private resources for supportive services and resident empowerment activities. The Community Resource Coordinator reports to and assists the efforts of the Community Connections Manager and the Community Connections team and can provide support for other programs such as the Family Self Sufficiency (FSS) grant as needed.

ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Summaries

• Inform families living in low-income housing of available social and economic community resources and perform outreach, case management, references and marketing campaigns for self-sufficiency programs and events by giving presentations; updating the BHA website; creating and distributing fliers, newsletters, brochures, calendars, and direct letters to participants and service providers.
• Drive to various activities and community events to understand and support their self-sufficiency programs, promote BHA's self-sufficiency programs and establish relevant connections for the purpose of client referral.
• Research and maintain knowledge of current community services that are geared towards employment, education, asset building, self-sufficiency or other self-help programs and provide this information to program participants when applicable to their individual goals.
• Work cooperatively with other community agencies to assess BHA participant utilization and assure the needs of the participants are being met by tracking outcomes and evaluating the success of social and economic service programs.
• Perform all tasks necessary to adhere to the Resident Opportunities in Self Sufficiency (ROSS) grant including coordinating the grant requirements, monitoring activity in the program, evaluating the program's effectiveness, and maintaining accurate records in support of the program.
• Oversee the daily activities and scheduling of the community computer lab.
• Work with the Community Connections Manager with planning and coordinating various public and private events, independent or in collaboration with community agencies, to bring the community together and help clients with self-sufficiency actions or to provide assistance in removing the barriers that keep a client from achieving self-sufficiency.
• Perform case work for programs such as Home Ownership or other self-sufficiency programs by helping participants define objectives, set goals, document and track progress, conduct follow- up appointments, provide community resource referrals, and demonstrate the ability to motivate or recognize participants when goals are met.
• Provide support to the Community Connections Manager and assistance to the Community Resources Coordinators for program activities such as the Family Self Sufficiency (FSS) grant, Family Navigation, and Rental Assistance Program.
• Work with the Community Connections Manager to provide coordination and management of the Resident Advisory Board.
• Work with the Community Connections Manager in improving communication to Public Housing properties, partnership agencies, Program Coordinating Committee and the community as a whole.

POSITION QUALIFICATIONS
Diversity, Equity and Inclusion Requirements
As part of Bremerton Housing Authority’s commitment to fostering an equitable and inclusive workplace all BHA staff must demonstrate commitment to cultivating a workplace culture that values diversity, equity and inclusion. They must work collaboratively to create and maintain an inclusive environment where all team members feel valued and included and must be willing to participate in equity and inclusion education and training programs.

Education:  Associate’s Degree Required, Field of Study: Social work or related field.
       Bachelor's Degree Preferred, Field of Study: Social work or related field.

Experience:

• 3 plus years of experience in creating marketing materials, creating reports through databases or excel, and writing case notes.
• 3 plus years of direct customer service experience.
• 2 plus years of experience in social services related to non-clinical case management or job skills training.
• General knowledge of low-income housing programs would be helpful.

Bremerton Housing Authority has the discretion to accept any other equivalent combination of education and experience when relevant.

Computer Skills:

• Experienced user of Microsoft Office programs, including Excel, Word, and Outlook.
• May need to troubleshoot routine issues with computers and software in the computer lab.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, ten-key machines and fax machines.

Certifications & Licenses:  HUD Certified Housing Counselor, or similar certification must be obtained within the first four months in the position.

Other Requirements: Must possess a valid driver’s license for use in Washington State and with the continued ability to be covered under Bremerton Housing Authority’s auto insurance policies.

Required Competencies

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Adaptability - Ability to adapt to change in the workplace.
• Analytical Skills - Ability to use thinking and reasoning to solve a problem.
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Decision Making - Ability to make critical decisions while following company procedures.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Innovative - Ability to look beyond the standard solutions.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Presentation Skills - Ability to effectively present information publicly.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Relationship Building - Ability to effectively build relationships with customers and co- workers.
• Responsible - Ability to be held accountable or answerable for one’s conduct, with one example being able to maintain confidentiality, along with many other reasons to be Trustworthy for one's actions.
• Tactful - Ability to show consideration for and maintain good relations with others.
• Team Builder - Ability to convince a group of people to work toward a goal.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.

WORK ENVIRONMENT
This is primarily an office position. The employee primarily sits at a desk but has the opportunity to move about at will. Hand-eye coordination is necessary to operate various types of office equipment. Occasionally stand in front of groups of people to present topics. Occasionally set up rooms for events. May drive to off-site locations. The employee will occasionally lift and carry up to 20 pounds. This position may have exposure to hostile clients or clients who may have difficulty with basic life skills or have trouble communicating.

PHYSICAL DEMANDS
N (Not Applicable)   Activity is not applicable to this position.
O (Occasionally)       Position requires this activity up to 33% of the time (0 - 2.5 hrs/day)
F (Frequently)          Position requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)
C (Constantly)          Position requires this activity more than 66% of the time (5.5 hrs/day)

Physical Demands                                                        Lift/Carry
Stand                            O                                       10 lbs or less  O
Walk                              O                                       11-20 lbs        O
Sit                                  F                                        21-50 lbs       O
Manually Manipulate     F                                        51-100 lbs.    N
Reach Outward              O
Reach Above Shoulder  O                                              Push/Pull
Climb                             N                                       12 lbs or less O
Crawl                             N                                       13-25 lbs       O
Squat or Kneel               N                                       26-40 lbs.      O
Bend                              O                                       41-100 lbs     N
Grasp                             O
Speak                             F

Other Physical Requirements
• Vision (Near)
• Sense of Sound - listening to instructions and customer comments

Salary : $29 - $43