Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Our team in North Liberty currently has an opening for a Customer Service Representative

YOUR ROLE & RESPONSIBILITIES

• Responsible for processing sales orders from order receipt through shipment.
• Prepares and enters orders received by phone, mail, fax, and portals from customers and sales force.
• Verifies all shipping, billing, pricing, and purchase order information.
• Checks computer generated Bill of Lading (BOL) Status Report.
• Enters special instruction(s) related to orders, customer instruction requests, customer code maintenance, and notes.
• Interacts with customers, production, warehouse personnel, and other personnel on a regular basis to resolve problems, obtain information, and provide information relating to the status of an order.
• Regularly communicates with internal and external customers on various issues.
• Notifies purchasing on stock issues (i.e. taking more than half of the stock or all stock, no stock and short stock, etc.).
• Operates as a team member on all data entry and order intake, supporting other Customer Service
• Representatives as necessary.
• Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other’s orders.
• Researches/questions credit issues, short pay, and returned material issues.
• Documents and resolves customer complaints.
• Understands and utilizes Brenntag Unified System (BUS).
• Develops and maintains good working relationships with internal and external customers.
• Ensures compliance with all company policies and all regulatory agencies, including but not limited to: DOL, EEOC etc.
• Supports the vision and mission of the company.

YOUR PROFILE

Education and Experience:

• High School Diploma or GED
• Associate’s Degree preferred
• Excellent written and oral communication skills
• Strong time management and organizational skills

OUR OFFER

We aim to create an environment where the best people want to work, where they can turn their passion into their job and realize their full potential.
Individual development, on-the-job training, and development programs designed to help our employees grow in their careers.
Competitive pay and incentives.
Various healthcare plan options as well as 401(k).

INTERESTED?

We look forward receiving your application.

Brenntag provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.

Brenntag North America, Inc. and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.