Clinic/Practice Assistant II

Ambulatory Practice Assistant II Float

• Processes patients arriving for appointments. Verifies appointments, reviews both registration and fiscal database information, updates on-line information as appropriate and issues correct encounter/billing form specific to the patient's appointment. Operates computer terminal and must be proficient in multiple practice management systems.
• Warmly greets patients and performs administrative tasks necessary to ensure needed information for a successful visit such as availability of the medical record, appropriate forms, referrals and other actions needed to maintain flow of the clinic.
• Maintains all provider clinical appointment schedules according to master schedule and adjusts them in a timely fashion as needed. Schedules patients for appointments within the Specialty Clinic and facilitates appointments for patients to external referral agencies.
• Coordinates the site-specific patient intake forms and forwards to the appropriate provider. If appropriate, ensures that medical records are in order for the daily appointment schedule.
• Performs all check-out functions, including but not limited to scheduling follow-up visits within the Specialty Clinic, as well as appointments in other departments and outside the hospital.
• Provides support and information to patients and providers to problem solve and manage complex administrative issues
• Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification and payment collection.
• Maintains confidentiality and privacy, which is consistent with HIPAA/PHI guidelines.
• Completes Prior Authorizations and non-contracted insurances monitoring as required.
• Manage patient referrals and links them to scheduled office appointments.
• Schedule patient appointments and coordinates the scheduling of diagnostic testing.
• Ensure the completeness of all required benefits eligibility, waivers, etc.
• Understands HMO, Managed Care, and other Third-Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification.
• Understands financial services and self-pay resources and provides patients with information as needed.
• Provide cross-coverage for other staff members for absences, vacations, etc. and during variations in workflow, as needed, performing all check -in and -out functions as outlined by the BWH Front Desk Standards of Operations.
• Answers incoming telephone calls in a timely fashion, as needed.
• Assists with training and orientation of new staff, where applicable.
• Works on special projects as directed by practice manager.
• Medical records scanning and Fax Inbox coverage
• Call center coverage as needed
• Performs all other duties & tasks as assigned.
• This position is a float practice assistant. Responsible for various coverages on each multi-specialty floor, medical records, call center and reception lobby as needed.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials
Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Experience
office experience 2-3 years required

Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.