What are the responsibilities and job description for the MLS Technical Specialist - Point of Care position at Brigham and Women's Hospital?
Site: Brigham and Women's Faulkner Hospital, Inc.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
The Technical Specialist is a highly specialized role within an area of specialty, requiring a high level of skill. The Technical Specialist, in their role as Testing Personnel as defined by CLIA, may perform waived and non-waived testing. Under general supervision, carries out all policies and performs all tests in accordance with the department's standard operating procedures. Works independently in an efficient and organized manner to assure accurate results and records. The work requires a professional level of knowledge to read and interpret accurately test results used by providers in the diagnosis and treatment of diseases. The Technical Specialist, in their role as Technical Supervisor or General Supervisor as defined by CLIA, may be delegated the responsibility of the technical oversight of the training areas including the day-to-day supervision or oversight of the laboratory operation related to personnel in training, performing testing, and reporting results. Under the general supervision of the Technical Director and Clinical Supervisors, the Technical Specialist-Education is responsible
for supervision of trainees at their assigned workstations including Quality Control (QC) review, training,
competency assessment of staff.
Key Role & Responsibilities
Responsibilities
Responsible for specimen processing, test performance and for reporting test results. Each individual performs only those tests that are authorized by the laboratory director and require a degree of skill commensurate with the individual's education, training or experience, and technical abilities. After successful completion of orientation, training and competency assessment on all instruments/methods applicable to their role:
Follow the laboratory's procedures for specimen handling and processing, test analyses, reporting and
maintaining records of patient test results.
Maintain records that demonstrate that proficiency testing samples are tested in the same manner as patient
samples;
Adhere to the laboratory's quality control policies, document all quality control activities, instrument and
procedural calibrations and maintenance performed.
Follow the laboratory's established corrective action policies and procedures whenever test systems are not
within the laboratory's established acceptable levels of performance.
Be capable of identifying problems that may adversely affect test performance or reporting of test results and
either must correct the problems or immediately notify the general supervisor, technical consultant, technical
supervisor, clinical consultant or director; and document all corrective actions taken when test systems deviate from the laboratory's established performance specifications.
Creates, documents, maintains, plans and implements the training programs including competency assessments for new procedures adapted into the Specialty Labs, and manages the competency review process with Supervisors and Technical Director, including the Compliance Officer as needed.
Reviews and approves completed training paperwork and documentation, ensuring that all training documents and signoffs are
documented and maintained in Media Lab Compass module, supported by the Senior Technologists, and
administrative staff in the Specialty Lab.
Trained on new processes to bring a training and education lens to the development and creation of SOPs for new processes.
Assists with determining whether a new competency assessment needs to be created.
Reviews and determines whether existing training material reflect the current workflow used in the lab and reviews and approves any required updates to training guidelines.
Develops the training procedures for technical staff and students, both rotating from affiliated programs and for the MGB MLS
Training Program.
Knowledge, Skills And Abilities
The knowledge, both practical and theoretical, of tests and procedures necessary to review findings and advise
and direct subordinates in action.
Demonstrates advanced level of analytical skills and judgement.
Must have understanding of computer technology and its application to analytical procedures and quality control.
Must have a comprehensive understanding of laboratory equipment and its operation, maintenance and repair
and analytic techniques.
Must have the ability to work independently, evaluate situations and act appropriately.
Detailed knowledge of applicable federal, state and accreditation requirements.
Ability to multi-task and manage validations and projects in a fast-paced environment.
Advanced computer skills.
Comprehensive understanding of test principles, equipment operation and computer system operations.
Make appropriate decisions, develop and complete follow-up actions in conjunction with lab leadership.
Must be able to perform as a senior team member, providing direction and guidance to less experienced
technologists.
Must have the ability to pay careful attention to detail and to adhere to written protocols, including communication to supervisors when issues are identified.
Must be able to perform as a team member.
Excellent interpersonal skills.
Ability to interact professionally and effectively with numerous staff including physicians, hospital personnel,
employees, and patients.
Qualifications
Additional Job Description
Remote Type
Onsite
Work Location
1133 Centre Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement
Brigham and Women's Faulkner Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
The Technical Specialist is a highly specialized role within an area of specialty, requiring a high level of skill. The Technical Specialist, in their role as Testing Personnel as defined by CLIA, may perform waived and non-waived testing. Under general supervision, carries out all policies and performs all tests in accordance with the department's standard operating procedures. Works independently in an efficient and organized manner to assure accurate results and records. The work requires a professional level of knowledge to read and interpret accurately test results used by providers in the diagnosis and treatment of diseases. The Technical Specialist, in their role as Technical Supervisor or General Supervisor as defined by CLIA, may be delegated the responsibility of the technical oversight of the training areas including the day-to-day supervision or oversight of the laboratory operation related to personnel in training, performing testing, and reporting results. Under the general supervision of the Technical Director and Clinical Supervisors, the Technical Specialist-Education is responsible
for supervision of trainees at their assigned workstations including Quality Control (QC) review, training,
competency assessment of staff.
Key Role & Responsibilities
Responsibilities
Responsible for specimen processing, test performance and for reporting test results. Each individual performs only those tests that are authorized by the laboratory director and require a degree of skill commensurate with the individual's education, training or experience, and technical abilities. After successful completion of orientation, training and competency assessment on all instruments/methods applicable to their role:
Follow the laboratory's procedures for specimen handling and processing, test analyses, reporting and
maintaining records of patient test results.
Maintain records that demonstrate that proficiency testing samples are tested in the same manner as patient
samples;
Adhere to the laboratory's quality control policies, document all quality control activities, instrument and
procedural calibrations and maintenance performed.
Follow the laboratory's established corrective action policies and procedures whenever test systems are not
within the laboratory's established acceptable levels of performance.
Be capable of identifying problems that may adversely affect test performance or reporting of test results and
either must correct the problems or immediately notify the general supervisor, technical consultant, technical
supervisor, clinical consultant or director; and document all corrective actions taken when test systems deviate from the laboratory's established performance specifications.
Creates, documents, maintains, plans and implements the training programs including competency assessments for new procedures adapted into the Specialty Labs, and manages the competency review process with Supervisors and Technical Director, including the Compliance Officer as needed.
Reviews and approves completed training paperwork and documentation, ensuring that all training documents and signoffs are
documented and maintained in Media Lab Compass module, supported by the Senior Technologists, and
administrative staff in the Specialty Lab.
Trained on new processes to bring a training and education lens to the development and creation of SOPs for new processes.
Assists with determining whether a new competency assessment needs to be created.
Reviews and determines whether existing training material reflect the current workflow used in the lab and reviews and approves any required updates to training guidelines.
Develops the training procedures for technical staff and students, both rotating from affiliated programs and for the MGB MLS
Training Program.
Knowledge, Skills And Abilities
The knowledge, both practical and theoretical, of tests and procedures necessary to review findings and advise
and direct subordinates in action.
Demonstrates advanced level of analytical skills and judgement.
Must have understanding of computer technology and its application to analytical procedures and quality control.
Must have a comprehensive understanding of laboratory equipment and its operation, maintenance and repair
and analytic techniques.
Must have the ability to work independently, evaluate situations and act appropriately.
Detailed knowledge of applicable federal, state and accreditation requirements.
Ability to multi-task and manage validations and projects in a fast-paced environment.
Advanced computer skills.
Comprehensive understanding of test principles, equipment operation and computer system operations.
Make appropriate decisions, develop and complete follow-up actions in conjunction with lab leadership.
Must be able to perform as a senior team member, providing direction and guidance to less experienced
technologists.
Must have the ability to pay careful attention to detail and to adhere to written protocols, including communication to supervisors when issues are identified.
Must be able to perform as a team member.
Excellent interpersonal skills.
Ability to interact professionally and effectively with numerous staff including physicians, hospital personnel,
employees, and patients.
Qualifications
- Bachelor's Degree Medical Technology or other laboratory science required. - Certified Medical Technologist (MLT, MT) preferred - Experience in a specialty or hospital laboratory 3-5 years
Additional Job Description
Remote Type
Onsite
Work Location
1133 Centre Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement
Brigham and Women's Faulkner Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.