What are the responsibilities and job description for the Dental Receptionist position at Bright Side Dental?
** Dental Reception experience is required for this position **
About Bright Side Dental:
Bright Side Dental started when Dr. Gershonowicz and Dr. Neme opened their first office in Sterling Heights Michigan in 1978. Since then, the Bright Side brand has grown to over two hundred employees in nine locations in and around metro Detroit. Our main goal has always been to respond to the needs of our community by providing excellent patient care in the most cost effective and efficient manner possible. Bright Side Dental employees play a key role in our objective because our staff has a reputation as a practice where patients can receive concerned care. Each office is independently owned and operated by licensed dentists. Practices receive business support from a knowledgeable and skilled management team.
Position Description Summary:
Receptionist attends to dental office visitors both in person and over the phone. Receptionist supplies information regarding the organization to the general public and to patients.
Essential Functions of the Position:
- Answers the telephone, screens and directs calls.
- Takes and relays messages.
- Provides information to callers.
- Pulls charts in anticipation for daily patient visits; Organizes, accesses, and files patient dental records and charts. Updates records when necessary. Files charts upon completion of dental service.
- Assists with greeting patients upon arrival, ensuring that they sign in to record their presence; checks patients in for dental services.
- Verifies if patient’s personal or insurance information has changed since the last visit.
- Enters all new patient registrations into the computer upon patient arrival.
- Notifies other staff members of the patient’s arrival.
- Direct patients to the correct treatment area within the office.
- Receives, sorts and distributes incoming mail and deliveries.
- Coordinates delivery of incoming and outgoing faxes.
- Maintains clean and tidy reception and restroom areas.
- Performs backup support to the Front Desk, Receptionist, Accounts, and Appointment Scheduler positons.
- Cross trains on other positions as needed.
- Orders office supplies and keeps inventory.
- Encourages and asks for patient referrals.
- Attends and contributes to daily huddle and staff meetings.
Education/Experience
High School graduate or equivalent
Knowledge, Skills and Abilities:
- Competent in administrative and clerical procedures
- Knowledge of computers and relevant software application
- Knowledge of customer service principles and practices
- Adequate keyboard skills
- Ability to communicate in a professional manner, both verbally and in writing
- Ability to represent the Practice in a professional manner
- Ability to take initiative to complete assigned tasks
- Reliable individual
- Ability to tolerate stressful situations
- Ability to multi-task
- Ability to maintain attention to detail
- An independent worker; ability to work with limited supervision
- Ability to work effectively in a team environment
- Ability to maintain a cooperative working relationship with other staff members
- Above average customer service skills; ability to tactfully handle difficult customer service situations; ability to deal courteously and effectively with a variety of people
Benefits:
- Vacation Days
- Personal Days
- Paid Holidays
- Health Insurance
- Vision Insurance
- Short Term Disability
- Long Term/Life Insurance
- 401k
- Dental Benefits'
'
Benefit Conditions:
- Only full-time employees eligible
Work Remotely
- No
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- High stress tolerance -- thrives in a high-pressure environment
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Dental receptionist: 1 year (Preferred)
Work Location: One location