What are the responsibilities and job description for the Customer Service Specialist position at Brilliance LLC?
JOIN OUR GROWING TEAM AND SHAPE THE FUTURE WITH US!
Job Overview:
This role involves handling customer calls with professionalism and a solutions-oriented approach, ensuring exceptional support for luxury products.
Key Responsibilities:
- Handle customer calls with professionalism and a focus on solutions.
- Provide knowledgeable support for luxury products.
- Use CRM tools to manage customer interactions efficiently.
- Collaborate using Slack and GSuite for smooth internal communication.
Requirements:
- Enthusiasm and passion for delivering excellent customer service.
- Excellent written and spoken English.
- Familiarity with CRM systems, Slack, and GSuite is a plus.
- Willing to relocate to Boynton Beach FL.
About Us:
Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.
Why Join Us?
- Job Stability: Over 35 years of market success, offering long-term security.
- Work with a luxury brand that values customers - 3,000 5-star Reviews on Trustpilot.
- Be part of a growing, innovative company in the fine jewelry industry.
- Competitive opportunities for skill development and career advancement.
Terms:
- Compensation: $35,000.00 - $50,000.00 per year
- M-F, weekends off
- Full Time (Dayshift)
- 5 Paid Vacation Days (after one year of employment)
- Paid Legal Holidays (that fall on business days): New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, etc.
- 401K (eligible after six months of employment)
- Access to Health Insurance with Company Contribution
Salary : $35,000 - $50,000
Customer Service Specialist-Miami
LHH Recruitment Solutions -
Miami, FL