What are the responsibilities and job description for the Guest Relations Specialist position at BrookHaven Retirement Community?
Brookhaven Retirement Community
Part Time Only - Independent Living - Every Other Weekend, Friday, Saturday and Sunday - 3:00pm - 9:00pm
Someone willing to fill in for other coverage as needed is preferred!
Position Summary:
Greet visitors and answer telephones in a professional and business-like manner and direct calls to the appropriate person/department. Distribute facility mail, maintain meal money, order office supplies and assist with typing and filing as needed and other administrative-type work/duties.
Essential Functions:
- Regular, punctual attendance.
- Greet visitors and answer the telephone in a professional and business-like manner, appropriately direct calls.
- Distribute mail and forward discharged residents’ mail.
- Assure that all visitors and family sign in on logs when visiting.
- Maintain accurate records for meal money.
- Maintain copier, postage machine, fax machine and typewriter.
- Assist HR in printing orientation packets and new hire packets.
- Assist other departments in items as needed.
- Villas IL must also respond to resident/facility emergencies and call family or squad as needed.
Knowledge, Skills and Abilities:
- Prefer receptionist experience.
- Ability to pleasantly and effectively deal with the public, residents and co-workers.
- Experience with multi-line phones and customer service preferred. Computers and typing skills required.
- Accurate typing skills necessary, professional phone etiquette, data entry, good interpersonal skills, and attention to detail.
