What are the responsibilities and job description for the Operations Manager position at Brothers that just do Gutters- St. Louis, MO?
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
PURPOSE: To manage production to achieve company production targets and create the smoothest operation possible. Handle all aspects of the daily and weekly installation needs.
CAPABILITIES
- Arrive on time and ready to work
- Working knowledge of office technology - computers, MS Office, cell phones, etc
- Ability to learn and accept feedback, positive and corrective
- Pleasant and courteous on the phone
- Be organized. Have good communication skills.
- Self-starter and independent worker
- Team builder and leader
General Overview of Responsibilities:
- Hire and train installers
- Manage installation team on a daily basis
- Drive production goals
- Fleet management
- Maintain warehouse organization and cleanliness
- Maintain warehouse stock with weekly and ad hoc orders from suppliers
- Maintain 2-3 weeks of special order material based on upcoming jobs
- Stage material for jobs for production as needed
- Assist Office Admin with scheduling by use of phone, text, and email.
- Handle inbound customer calls for questions, scheduling, payments, etc.
- Assist with efficient dispatching of crews, assigning work orders, and rescheduling work orders as needed
- Answer phones, distribute messages, follow-up on phone messages. Represent our company in a professional manner, handle customer complaints, enter information into CRM.
- After job is scheduled, send scheduling packets to customer. Request contract and/or monies, color selection, and lead info.
- Update and maintain customer database.
- Process credit card payments.
- Type proposals and job scopes on occasion.
- Any other needs as arise that assists the company achieve a smooth operation.
Desired Experience:
- Direct Hire and Fire management experience
- MS Office suite (Word, Excel, Teams, etc)
- Job scheduling
- Inventory management (entry level)
- Construction knowledge is a plus
- Ability to lift and move up to 50lbs
- Customer service phone skills
Salary : $60,000 - $70,000
Operations Manager
The Arcade District -
Columbia, MO
