What are the responsibilities and job description for the Head Usher EV-PKR position at Broward Center for the Performing Arts - Job Board?
POSITION SUMMARY
The Head Usher-PKR assists the Guest Services management in providing quality customer service and creating a positive experience for all guests attending events at The Parker to provide excellent customer service to ensure a positive experience for all involved.
ESSENTIAL FUNCTIONS
- Deliver premium customer service in the most effective, efficient manner while always presenting positive images of The Parker.
- Monitor guest activity, arriving, seating, and exiting, to ensure implementation of proper procedures and customer service.
- Remain as assigned throughout the event and until the venue is emptied of all patrons.
- Serve as primary event contact taking actions regarding guest and performance issues, customer service, emergencies, and guest safety as assigned.
- Assist in training and supervising volunteers in utilizing excellent customer service skills.
- Conduct "cue time" with volunteers as needed.
- Accommodate guests with special needs.
- Provide support for volunteers by creating a positive experience for all patrons.
- Prepare and distribute appropriately all identified Front of House reports as needed.
- Attend all necessary internal and external meetings to provide and receive accurate and timely communication regarding the coordination of PACA's initiatives.
- Develop and utilize skills that will promote an environment that supports the positive development of, and long-term commitment from PACA volunteers.
- Identify and take corrective action for areas in need of repair or enhancement to prepare and maintain Front of House guest areas.
- Promote accurate and timely communication between departments and Front of House to support the needs of patrons and other departments.
- Will complete additional responsibilities as assigned.
CORE COMPETENCIES
- Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
- Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies, and goals.
- Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.
KNOWLEDGE AND ABILITIES
- Ability to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, holidays, and events, as needed.
- Able to communicate effectively in English, both in writing and verbally.
- Able to lift and distribute heavy program boxes up to 25 pounds.
- Able to learn, assist, and train volunteers in evacuation procedures and emergency conditions.
- Able to exhibit appropriate, professional, and corporate demeanor, considerable tact, and courtesy in a variety of situations.
- Effective analytical, problem-solving, conflict resolution, negotiation, and mediation skills.
- Skilled in implementing quality customer service.
- Knowledge of executing scheduled events.
- Able to work effectively and positively with others.
SUPERVISORY RESPONSIBILITIES
- n/a
DESIRED EDUCATION AND EXPERIENCE
- High School or Higher: General/Business/or any equivalent combination of training and experience.
