Testing and Prevention Client Services Manager

Manage assigned Case Management and Health Navigation programs and staff within the Client Services Department, in accordance with policies and regulations. The position will assist the Director in managing all aspects of the assigned program and department activities and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Monitor, evaluate and implement program quality assurance, improvement and clinical integrity through chart reviews, surveys, policy and procedure revision and other applicable means
• Provide input, oversight and monitoring to program activities, including development of collaborating agencies and sites for intervention/prevention activities
• Monitors and support clinical competencies through accepted discipline supervision standards.
• Supervise daily activities of assigned staff and implementation of evidenced based models
• Maintains appropriate staffing patterns with qualified personnel, supervision and training.
• Assess, develop, locate and track training needs for program staff.
• Monitoring program productivity, outcomes and service delivery goals
• Assist in the development, implementation, monitoring and evaluation of program services, initiatives, procedures and standards.
• Attend and Facilitate community, program meetings, staff meetings and trainings as determined by Director
• Maintains databases, data tracking systems and reports in accordance with agency and program, licensing and accreditation standards
• Address and document client and provider concerns prior to the grievance procedure and Director Involvement.
• Represent the agency at community forums and provider consortia