What are the responsibilities and job description for the Service Department Associate position at Brown & Co Jewelry?
ROLES AND RESPONSIBILITIES
Elevate the in-store experience consistently delivering memorable moments. Execute best practices by optimizing hospitality and store amenities to create unique experiences. Utilize knowledge of products and service to maximize customer satisfaction during each interaction.
- Ensure all operations are carried on in an appropriate, efficient, cost-effective way
- Provide exceptional operational support
- Participate in all areas of service department
- Taking in repairs
- Cleaning jewelry
- Sizing watches
- Answering clients inquires via phone and email
- Repair intake and management
- Oversee estimate process
- Gold Buying
- Strive for best customer experiences
- Execute service policies and processes
- Handle client issues when applicable
- Maintain relationship with vendor service contacts
PREFERRED SKILLS
• Excellent communications skills
• Outstanding organizational skills
REQUIRED QUALIFICATIONS
- Ability to work retail store hours as necessary, including nights, weekends and holidays
- Flexibility to perform different tasks based on day-today business needs
- Must have authorization to work in the United States
- Ability to operate company POS systems
Brown & Co. Jewelers is an equal opportunity employer committed to diversity and inclusion in the workplace. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.