Service Writer

Brown Equipment Company (BEC) is a privately owned, heavy equipment dealership focusing on the private and government sectors within the Midwest. As a leading dealership, we continue to expand our portfolio partnering with innovative manufacturers to provide robust, comprehensive solutions to our customers.

At BEC, we pride ourselves on offering our customers outstanding service, and our commitment to a customer-first philosophy has always been our highest priority.

To learn more about BEC, visit brownequipment.net.

We are seeking an Inside Sales Support professional that understands the importance of the customer experience to provide support to our outside sales team and the daily parts operations within the dealership.

PURPOSE:

The Inside Sales Support helps manage parts operations within the dealership and provides support to the outside sales team by interacting with new and existing customers to maintain a high-level of satisfaction. The position requires the ability to work independently and within a team on special non-recurring and ongoing projects. This may include coordinating between the service department, outside sales team and customers.

RESPONSIBILITIES

Parts Operations

• Professionally handles incoming requests from customers and outside sales team to ensure that issues are resolved promptly and thoroughly
• Develops, communicates, manages and monitors effective parts department processes to ensure internal and external customer satisfaction
• Maintains an accurate and effective parts inventory control system that includes a continuous and annual physical inventory and proper counter procedures
• Submits all parts warranty and return claims within the required time frame to receive maximum credit
• Creates purchase orders for drop shipments, rush and special orders into the Enterprise Resource Planning (ERP) software
• Creates and maintains stock replenishment orders for specific product lines
• Maintains retail shop, which may involve restocking shelves and modifying store layout in collaboration with marketing department to improve product visibility

Sales Support

• Manages requests and provides support to the outside sales team
• Processes and expedites customer parts and sales orders in conjunction with outside sales team
• Creates, maintains and verifies parts quotes, sales and service orders
• Supports outside sales team with fulfillment of equipment quotes
• Develops strong communication and/or relationships with vendors and manufacturers
• Oversees freight logistics with equipment delivery for service and sales-related matters
• Captures accurate and complete information in the ERP
• Communicates to outside sales team with opportunities and/or issues deserving additional attention

QUALIFICATIONS:

• High school diploma or equivalent
• Excellent communication, time management and organizational skills
• Able to multitask in a fast-paced environment
• Committed to excellent customer service
• Self-motivated and able to prioritize in a self-directed environment
• Team-player mentality
• Strong technical skills and knowledge
• Service-minded and mechanical aptitude preferred
• Experience with Oracle NetSuite ERP preferred

BEC offers the comprehensive benefits, including:

• Competitive Pay
• Quarterly Bonus
• Medical, Dental and Vision Insurance
• 401(k) Retirement Plan Company Match
• Company Paid Life Insurance
• Paid Time Off (PTO)
• Paid Holidays

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Work Days:

• Monday to Friday

Experience:

• Parts: 1 year (Required)
• sales support: 1 year (Required)

Work Location: In person

Salary : $20