What are the responsibilities and job description for the Patient Navigator - Junior position at Brown Fertility?
Reports to:
Navigator Manager
Job Description:
We are seeking a dedicated and compassionate individual to join our team as a Patient Navigator Tier 1. In this role, you will play a crucial part in ensuring smooth patient experiences and efficient administrative processes within our healthcare facility.
Responsibilities:
- Handle inbound patient calls and provide assistance with inquiries.
- Schedule and verify routine patient appointments.
- Update and enter required patient information into the system, ensuring accuracy.
- Maintain strict patient confidentiality at all times.
- Process credit card payments securely.
- Intake clinical information and route it to the appropriate department.
- Schedule return appointments and handle rescheduling/confirming appointments.
- Notify patients of co-pay/previous balance.
- Collect and process payments accurately.
- Assist with filling, scanning, and indexing as needed.
- Complete daily reporting and perform other tasks as required
- Other duties as assigned
- Job description and responsibilities subject to change
Qualifications:
- Patience, a positive attitude, compassion, and empathy.
- Strong customer service skills.
- Ability to work collaboratively and multitask in a fast-paced environment
- High school education, degree preferred
- Accurate Typing and communication skills
- Knowledge of medical terminology helpful
- Ability to exercise flexibility and adaptability in work habits and to effectively work well with others
- Strong Organization Skills
If you are a dedicated professional with the required skills and experience, we invite you to join our team and contribute to the success of our healthcare facility. Apply now to make a positive impact on patient care and administrative efficiency.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $20 - $22