What are the responsibilities and job description for the Visitor Services Assistant position at BRUCEMORE, INC.?
POSITION: Visitor Services Assistant
APPLICATION DEADLINE: Open until filled
REPORTS TO: Program and Outreach Manager
CLASSIFICATION:
· Part-Time, Hourly
WAGE RANGE: $11.00 per hour
SCHEDULE:
· 12 - 15 hour weekly commitment required; up to 28 hours available per week
· Shifts occur Wednesdays through Saturdays 9am – 5:00pm and Sundays 12:00-5:00 pm
Additional shifts may be available on occasion during evening tours or events
POSITION OVERVIEW:
As a Visitor Service Assistant, you will spend each shift welcoming guests and creating a lasting, positive impression at one of the most beautiful historic sites in Linn County and the only National Historic Site in Iowa. You will work with a team of staff and volunteers who are dedicated to sharing stories about the history of the estate with visitors and tourists to help ensure it remains a vital part of the community for future generations. This is a great opportunity for someone looking to enter the museum field, or to become more connected to the community.
DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:
· Create a welcoming environment for all guests, including anyone passively using the grounds, taking a tour, attending an event, or inquiring over the phone or online,
· Share general information about Brucemore, including wayfinding on site, stories about the site’s history, special events and programming, membership and donations, and other amenities.
· Provide exceptional guest service and ensure that other staff, volunteers, and vendors exceed our guest experience standards and other policies.
· Mitigate distractions and safety concerns or alert appropriate staff as necessary.
· Sell tickets, merchandise, and other sales while providing accurate cash handling skills and operation of the cloud-based point-of-sale system.
· Facilitate and deliver self-guided, guided, and special-themed tours of the mansion, grounds, outbuildings, and estate following procedures and interpretive goals established.
· Record and tabulate attendance and demographic records.
· Open and close the gates and buildings for visitor operations and follow site security procedures.
· Other duties as assigned.
EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:
· Must be at least 18 years of age and have a high school diploma or GED.
· Previous customer service work experience preferred.
· Must be able to operate a computer, utilize the cloud-based point of sale system, and handle cash.
· Ability to stand for long periods of time, climb stairs daily, walk on uneven ground, drive a golf cart, and occasionally lift and/or carry items up to 25 pounds unassisted.
POSITION: Visitor Services Assistant
APPLICATION DEADLINE: Open until filled
REPORTS TO: Program and Outreach Manager
CLASSIFICATION:
· Part-Time, Hourly
WAGE RANGE: $11.00 per hour
SCHEDULE:
· 12 - 15 hour weekly commitment required; up to 28 hours available per week
· Shifts occur Wednesdays through Saturdays 9am – 5:00pm and Sundays 12:00-5:00 pm
Additional shifts may be available on occasion during evening tours or events
POSITION OVERVIEW:
As a Visitor Service Assistant, you will spend each shift welcoming guests and creating a lasting, positive impression at one of the most beautiful historic sites in Linn County and the only National Historic Site in Iowa. You will work with a team of staff and volunteers who are dedicated to sharing stories about the history of the estate with visitors and tourists to help ensure it remains a vital part of the community for future generations. This is a great opportunity for someone looking to enter the museum field, or to become more connected to the community.
DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:
· Create a welcoming environment for all guests, including anyone passively using the grounds, taking a tour, attending an event, or inquiring over the phone or online,
· Share general information about Brucemore, including wayfinding on site, stories about the site’s history, special events and programming, membership and donations, and other amenities.
· Provide exceptional guest service and ensure that other staff, volunteers, and vendors exceed our guest experience standards and other policies.
· Mitigate distractions and safety concerns or alert appropriate staff as necessary.
· Sell tickets, merchandise, and other sales while providing accurate cash handling skills and operation of the cloud-based point-of-sale system.
· Facilitate and deliver self-guided, guided, and special-themed tours of the mansion, grounds, outbuildings, and estate following procedures and interpretive goals established.
· Record and tabulate attendance and demographic records.
· Open and close the gates and buildings for visitor operations and follow site security procedures.
· Other duties as assigned.
EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:
· Must be at least 18 years of age and have a high school diploma or GED.
· Previous customer service work experience preferred.
· Must be able to operate a computer, utilize the cloud-based point of sale system, and handle cash.
· Ability to stand for long periods of time, climb stairs daily, walk on uneven ground, drive a golf cart, and occasionally lift and/or carry items up to 25 pounds unassisted.
TO APPLY:
Please submit a resume by mail or email to:
Brucemore
ATTN: VSA
2160 Linden Dr. SE
Cedar Rapids, IA 52403
hiring@brucemore.org
ABOUT BRUCEMORE:
Brucemore is a historic site and community cultural center, owned by the National Trust for Historic Preservation, and operated in co-stewardship with Brucemore, Inc. The organization is responsible for the stewardship of seven historic structures and 26 acres of gardens and grounds, in addition to thousands of artifacts, works of art, furnishing elements, and archival resources. Brucemore reaches approximately 45,000 visitors a year through an extensive menu of interpretive tours and exhibits, annual community events, public programs, and site rentals.
Brucemore is an Equal Opportunity Employer (EOE) and does not discriminate on the basis of race, color, religion, national origin, sex, age, sexual orientation, veteran status, or disability.
ABOUT BRUCEMORE:
Brucemore is a historic site and community cultural center, owned by the National Trust for Historic Preservation, and operated in co-stewardship with Brucemore, Inc. The organization is responsible for the stewardship of seven historic structures and 26 acres of gardens and grounds, in addition to thousands of artifacts, works of art, furnishing elements, and archival resources. Brucemore reaches approximately 45,000 visitors a year through an extensive menu of interpretive tours and exhibits, annual community events, public programs, and site rentals.
Brucemore is an Equal Opportunity Employer (EOE) and does not discriminate on the basis of race, color, religion, national origin, sex, age, sexual orientation, veteran status, or disability.
Job Type: Part-time
Pay: $11.00 per hour
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Work Location: In person
Salary : $11