What are the responsibilities and job description for the Customer Service Representative position at Bruceville Pet Hospital?
Are you a friendly, outgoing individual with experience in veterinary medicine who wants to work in an environment where you can be part of a team? Are you looking for a fast paced, client oriented career where you can make a difference in the lives of people and their pets?
Duties Include: Client service, answering telephones, making appointments, maintaining electronic medical records, pharmacy and retail sales, maintenance/housekeeping, financial responsibilities such as collecting deposits/payments and balancing cash drawer
Education and Experience:
- Candidate MUST have experience working in a veterinary hospital.***
- Candidate must have at least 2 years of experience working in customer service, i.e. veterinary, restaurant, retail or service business.
- Candidate must have high school diploma or equivalent.
- Experience with Cornerstone is a plus!
Ideal Candidate's Knowledge, Skills, and Abilities:
- Excellent communication and client service skills
- Ability to work individually and in a team oriented environment
- Ability to take direction
- Ability to handle money accurately and honestly
- Be well groomed and organized
- Be friendly, outgoing and people-oriented
- Must have sound decision making skills and be able to multi-task while working in an environment of stress
In addition to a rewarding career opportunity and paid time off, Veterinary Referral Associates offers subsidized employee pet care; employee health, dental and vision options; 401(k) along with insurance and disability coverage options.
If you're interested in working in this dynamic environment, please apply now!
Position Overview:
The Receptionist supports and adds value to an efficient organization dedicated to quality care and exceptional service. You will perform a variety of clerical and customer service work in providing support to the hospital, and to clients during often high stress situations.
Tasks include:
- Coordinate the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
- Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
- Organize and process all payment plans, billing statements, and collections.
- Perform cashiering duties; process refunds, returns and credits as needed.
- Responds to inquiries about the range of services the practice provides and the species it treats; refer to appropriate department/staff member as needed.
- Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
- Receive and distribute incoming mail; and process outgoing mail.
- Coordinate and schedule appointments; provide clients with appointment reminders and any special instructions; call clients whose pets have overdue treatments.
- Respond to client emails; type and edit a variety of correspondence, and process faxes.
- Able to learn basic veterinary medicine terminology.
- Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
- Use Windows based computer systems, word processing, email, web search and other skills needed to effectively use software.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Elk Grove, CA 95757: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19
