What are the responsibilities and job description for the Customer Service - Contact Center position at Bryant & Stratton College?
Position Status: Non-exempt
Work Hours: Mon–Fri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.
Reports To: Contact Center Leader
Location: Online Education (Orchard Park, NY)
This position is performed onsite, however, there are opportunities to work a hybrid/work-from-home schedule based on tenure and performance.
Position Summary:
The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone.
Essential Duties and Responsibilities:
- Productivity: Call, contact and connect prospective students to one of the Bryant & Stratton College admissions offices via warm phone transfer.
- Conversion: Meet or exceed established phone and conversion goals for each session/semester, including Close %.
- Documentation: Capture and record lead/marketing data across multiple systems both timely and accurately.
- Persuasion: Deliver prepared scripting to potential students, using persuasion and relationship building skills to encourage persistence through the enrollment process.
- Time Management: Provide students and inbound callers with a world-class student experience by effectively managing time.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Key Competencies and Skills:
- Telephone skills
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational skills
- Goal oriented
- Attention to detail
- Judgment
- Adaptability
- Teamwork
- Stress tolerance
- Resilience
Qualifications:
- Degree: High school diploma or equivalent
- Experience: Previous customer service or sales experience
- Computer Skills: Internet savvy with knowledge of Microsoft Office product, including Outlook
- Phone Skills: High degree of resolving issues over the phone and ability to build rapport
Preferred qualifications:
- Degree: Associates or Bachelor’s degree in relevant field
- Experience: Previous call center and sales experience
Apply today for immediate consideration!
Salary:
$37,000 per year ($17.79 per hour).
This position is eligible for overtime.
Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.
Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a career-focused, private, nonprofit college built differently to serve the needs of students, alumni, associates, employers, and the community. Founded in 1854, Bryant & Stratton College offers real-world education leading to bachelor's, associate's, and professional certificates after completion in the fields of healthcare, technology, legal, business, graphic design, and more. We offer a comprehensive benefits package that includes competitive salaries, medical/dental/vision insurance, generous paid time off, 401(k), and company-paid college tuition for associates and their families.
Apply now to join our team of student-focused associates!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.
Education
Required- High School or better
Salary : $37,000