Student Services Assistant

The Online Student Services Assistant works independently, performing a wide range of complex and confidential administrative and clerical support duties.  This position requires excellent communication and interpersonal skills, reliable customer service, and the ability to provide information to a wide range of internal and external contacts.  In addition to clerical support, the Administrative Assistant will assist the Continuing Education/ FSR department with supporting the student enrollment process, preparing student records, and supporting the College in achieving overall retention and enrollment goals.

Essential Duties and Responsibilities:

1. Registration/Scheduling: Creation and management of semester and yearly class schedules, including all changes, in an accurate and timely manner.  Registration and scheduling data entry for new, continuing, and FSR students.  Review new student files for compliance.  Makes recommendations to improve processes. Create and maintain student records in CRM, BANNER and electronic files
2. Reporting: Manages FSR data when CRM update (imports) happen.

1. Transcript Duties:  Request transcripts and files for returning students internally and externally.

1. Customer Service: Provides customer service through reviewing, assessing, routing, answering, and monitoring follow-up action steps on all correspondence (phone, mail, email, text, chat).   May be required to provide phone coverage during peak periods.
2. Technical Applications: Uses multiple technical applications, including MSOffice (Word, Excel, PowerPoint), database management, graphics, electronic calendar, email via Outlook, LMS and other technical applications.

Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Qualifications:

• Associates degree required, Bachelor’s degree preferred.
• 1-2 years of experience in an administrative role
• Ability to learn curriculum requirements, course content and necessary pre-requisites within each  program offered
• Internet Savvy with multiple browsers
• Ability to function effectively as part of a team to meet overall campus goals
• Familiar with Microsoft Office product, especially Excel

Physical Demands and Work Environment:

Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.

Position also requires the use of computer technology/equipment.

Position requires the ability to hear conversations and receive information in person and over the telephone.

Position requires the ability to convey detailed and essential instructions or ideas accurately, loudly, or quickly.

SALARY: 

$38,000 ($18.27 per hour) 

This position is eligible for overtime.  

Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process. 

All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, national origin, color, religion, disability, marital status, veteran status, sex/gender (including pregnancy or pregnancy related conditions), sexual orientation, gender identity (including transgender status) or any other legally protected characteristics (“protected characteristics”).  Bryant & Stratton College is an Equal Opportunity Employer.

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