Integrated Solutions Specialist

Description

Bucklin Tractor & Implement Co. (BTI) is looking for a highly motivated Integrated Solutions Specialist to join our team in our Hoxie location. An Integrated Solutions Specialists primary responsibility is to collaborate and work alongside the sales department; work in an efficient manner and coordinate activities with other Integrated Solutions Specialists; solicit sales opportunities and report them to sales; maintain an excellent standard of customer service; maintain and repair equipment, as needed; maintain inventory.

BTI is a premier agriculture and farm equipment dealership serving central and western Kansas. Since 1944, BTI has valued the opportunity to create long-term relationships with our customers by giving them the best customer service available.

Responsibilities:

• Collaborate with the Sales Department by:
  • Making sure the right equipment is sold to the customer
  • Coordinating maintenance/updates on customers’ equipment
  • Training/informing salesmen about both current and new products
  • Supporting the sale and use of all BTI Precision Ag services
  • Completing all work timely, sold as value added service agreements and equipment startups
• Maintain excellent customer service by:
  • Taking care of all Precision Ag customers
  • Answering all direct phone calls and Call Center request helping customer in timely manner
  • Making deliveries and service calls, as needed
  • Treating each customer with respect
  • Billing customer for work completed in a timely manner
• Sell/Maintain customers’ equipment by:
  • Working with customer to make sure they understand their new systems
  • Offering customer training on Precision Ag equipment
  • Answering all Precision Ag service calls and maintain equipment, as needed
  • Keeping paperwork and sales/part tickets up-to-date and closed timely
  • Billing customer for all labor performed on their behalf
  • Track all labor and services performed against value added service agreements
• Maintain inventory by:
  • Making sure all inventory is accounted for in your possession
  • Being able to account for all inventory in Stores G warehouse and out as temporary loaner
  • Working with the Parts Department to make sure all inventory remains accounted for
  • Ordering inventory, as needed
• Working with Finance Manager to make sure all AMS equipment gets settled in a timely manner
• Being responsible for departmental functions as assigned by the entire group or management
• Promote professionalism in all aspects and functions within the Ag Solutions Department
• Completing all required training and be willing to attend out of area training as assigned
• Perform other duties, as assigned

Experience, Education, Skills and Knowledge:

• 1 years experience in an agriculture-related role
• Basic understanding of electrical and wireless communication systems
• Knowledge of database software and computer application systems
• Ability to work flexible hours
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to speak and write effectively one-on-one and within a group

Benefits:

• 401(k) w/ company match
• Health and Dental Insurance
• Life Insurance
• Paid Time Off
• Company Paid Holidays
• Training and Development Opportunities
• Company Paid Holidays
• Employee Discounts
• Employee Assistance Program

Qualifications

Salary : $35,500 - $45,000