What are the responsibilities and job description for the Turf & Utility Service Technician position at BUCKLIN TRACTOR & IMPLEMENT CO INC?
Job Details
Job Location: KS-Great Bend - Great Bend, KS
Salary Range: Undisclosed
Position Specifics:
Department: Service
Reports to: Shop Foreman or Service Manager
Supervises: None
Location: Great Bend
Purpose:
Work on turf and utility equipment; complete necessary paperwork; maintain excellent customer service; maintain a safe working area; participate in service training.
Essential Job Duties:
- Work on equipment by:
- Properly diagnosing mechanical problems on turf and utility equipment.
- Properly disassembling equipment/components, as needed.
- Repairing components and machinery.
- Properly reassembling equipment/components.
- Reporting any additional work required on equipment to ensure proper operation and safety.
- Complete necessary paperwork by:
- Documenting work done in detail on segments and work orders.
- Turning in documentation in a timely fashion.
- Keeping records required to establish cost of parts and labor charge to customer.
- Maintain excellent customer service relations by:
- Handling customer issues both objectively and tactfully.
- Treating each customer with respect.
- Maintain a safe working area by:
- Maintaining and caring for shop tools, equipment, and vehicles; putting everything back in its designated location.
- Maintaining a clean work area.
- Performing work in a neat and orderly manner.
- Following all safety rules and regulations.
- Using safe practices in performing work assignments.
- Participate in John Deere training courses and other continuing education classes, as assigned.
- Perform related and other duties, as assigned.
Skills & Qualifications:
- Minimum 1-2 years of experience performing mechanical service repairs required
- Ag Tech Graduate or 2 years of John Deere experience preferred
- Ability to perform basic repairs and required maintenance using special tools and equipment, following Technical Manual procedures.
- Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of turf and utility equipment.
- Ability to operate vehicles and equipment used for diagnostic purposes.
- Ability to use Service Advisor and perform basic computer functions.
- Proficient oral and written communication skills.
- Ability to lift at least 75 lbs. repeatedly.
- High School Diploma or equivalent experience required; Associates degree preferred.
- Valid drivers license is required.