What are the responsibilities and job description for the Concierge position at Buckner International?
Location: Houston, TX - Onsite
Address: 1321 Park Bayou Dr, Houston, TX 77077
Shift: 8am-8pm
Job Schedule: Full-Time
We are seeking a concierge to join our community committed to delivering outstanding customer service. As a concierge, you will play an important role in enhancing the residents’ experience and lifestyle by building a positive hospitality service culture and coordinating an organized system of concierge services. Join our team and inspire happiness in the lives of others!
What you'll do:
- Coordinate hospitality service activities including general resident communications, guest reception, event planning, and problem solving any resident and guest needs or concerns.
- Establish and maintain organized communications and reference systems at each concierge desk including rolodex, emergency vendor information, resident census, and all other systems necessary for effective community communications.
- Serve as liaison with new resident upon move-in.
- Act as liaison between resident with community by providing direction and assistance in resolving concerns, channeling concerns to the appropriate administrative or person, and conducting follow up as needed to ensure resolution.
- Assist residents and associates with maintenance work orders by timely completing work order request and following up with maintenance team as needed on resolution.
- Participate in various resident events and social groups to build and maintain relationships with community population.
- Coordinate and lead the resident welcoming to provide social support to new residents.
What you’ll bring:
- High School diploma or GED
- A minimum of (3) years’ experience or a combination of education and/or experience equivalent to graduation from an accredited college or university, with experience in the senior housing industry or event planning preferred.
- Demonstrated affinity toward senior adults
- Organization and customer service skills
- Superior communication skills (written and verbal)
- Requires ability to use up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently and/or 20 pounds continuously to move food service and preparation equipment and other objects.
- Requires ability to walk and stand for prolonged periods of time; ability to turn, stoop, kneel, crouch, reach, push, pull, stand and walk over 75% of shift.
The above description reflects the details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
About Buckner Retirement Services:
Buckner Retirement Services comprises a network of senior living communities across Texas. As a not-for-profit, faith-based organization with over 60 years of experience, we're dedicated to providing exceptional care. Recognized as a Great Place to Work at all our locations, we offer rewarding opportunities for those passionate about working with seniors. If you're seeking a career in the senior living field, consider joining us at Buckner, where our purpose sets us apart. Buckner is an Equal Opportunity Employer.
The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.
