Rental Agent

Description

Family owned and operated for over 45 years we are the largest car rental franchise in the United States. Hands down we have the best and most confident team in the industry. We are a global brand combined with entrepreneurial benefits. We don’t believe in many levels of hierarchy. From our corporate office to every location, each employee is essential to our operation. People are our greatest asset.

As a Counter Agent, you will be focused on interacting with customers, managers and coworkers in a professional, courteous manner. 

Essential responsibilities:

• learn about the customer's rental needs; work to upgrade them to a more premium vehicle as well as emphasize optional features and benefits that will enhance their experience 

• review rental parameters with all customers to ensure understanding of rates, return date and times, optional charges, and other services

• answer questions, offer directions and local area information 

• resolve customer service issues in a fair and equitable manner to ensure continued customer loyalty

• provide excellent customer service in all customer contact situations

• clean vehicles (washing, detailing, vacuuming, gassing) and prepare for next rental

• perform other job duties as assigned to meet the business needs

This description is not an all-inclusive description. Incumbent may be subject to additional tasks and responsibilities that management deems appropriate.

Benefits:

• bi-weekly hourly wage

• lucrative sales incentives

• vacation, paid time off and holiday pay

• medical, dental, vision, disability and life insurance available after 60 days of employment

• FSA option

• retirement benefits (401k) with company match

• options for growth within the company

• build your skillset

Requirements

• must be 18 years of age and legally authorized to work in the United States

• must have a valid driver’s license with no more than 2 moving violations in the last 3 years

• hiring is contingent on passing a complete background check and drug screen

• must be able to work weekends and holidays

• strong verbal and written communication skills

• high school diploma or G.E.D

• ability to manage stressful or unusual situations to maintain good customer service

• minimum 1-year customer service or sales experience