What are the responsibilities and job description for the Security Officer position at Buffalo Run Casino & Resort?
Description
Position Purpose:
To provide outstanding Customer Service for our guests, as well as safeguarding our guests, employees, and Casino assets.
Knowledge, Skills, and Abilities:
· Providing the highest level of Customer Service to all guests.
· Implement the casino’s 5-10 rule to the standard expected.
· Maintain an excellent attendance record.
· Demonstrate knowledge of security policies and procedures, as well as drop & count and emergency procedures.
· Communicating clearly and effectively with coworkers.
· Communicating any departmental issues or concerns to the Security Manager and/or Director of Surveillance and Security.
· Responding in a timely matter to requests for a security officer.
· Implementing appropriate de-escalation and conflict resolution tactics when needed.
· Complying with departmental policies and procedures regarding the use of physical force and/or restraint as a last resort to preserve the safety and security of our guests and employees.
· Performing perimeter checks inside/outside of the facility as directed.
· Providing security for the transport of funds and other actions which may require an escort.
· Composing detailed reports regarding incidents that may occur on property.
· Monitoring the behaviors and actions of guests consuming alcohol for signs of intoxication. Provide courteous, discreet, and safe removal of intoxicated guests to ensure public safety.
· Providing CPR and first aid when necessary.
· Familiarizing yourself with casino events and promotions in order to accurately inform guests.
· Complete any other duties as assigned.
Requirements
Education/Qualifications:
· Must be at least 18.
· High School diploma required.
· 1 year of prior experience in a related field preferred.
· Must be able to obtain/maintain Gaming License
· CPR certification (company provided)
· Must possess sufficient problem solving and conflict resolution skills and the ability to communicate effectively, both orally and in writing.
· Position involves prolonged standing and walking.
· Work is performed in a casino or outdoor environment with varying levels of lighting, air quality, noise, and/or temperature.
· Must have a valid Driver’s License and be able to safely drive a company vehicle on request.
· Must possess the ability to rationally and responsibly act in response to emergency/life-threatening situations. This includes sufficient knowledge in use of force techniques and when they should be utilized.
Licensing:
· Must be able to obtain and maintain the required Gaming License
Work Requirements:
Shift: Part-Time| Sun-Wed (4pm - 12am)
Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.