Guest Experience Clean Team Associate

Availability / How to Apply:

Availability: Daytime, weekend, evening, and holiday availability preferred

Pay Rate: $15.50 per hour

To Apply:

Submit resume outlining experience through really.

You can also email completed application to: buffalozoosummerjobs@buffalozoo.org with the subject line: “Seasonal Jobs GE”. No phone calls please.

Basic Purpose and Responsibility:

Under the supervision of the Guest Experience leadership team, the Guest Experience Clean Team Associate is responsible for the overall cleanliness and sanitation of the restrooms, Zoo grounds, office buildings, classrooms, and guest facing areas.

Essential Functions:

· Maintains cleanliness of the property with a high level of detail and a focus on restrooms.

· Projects a high level of guest service when interacting with guests, handling inquiries, and reports guest issues and concerns in a positive and expeditious manner.

· Answers inquiries of visitors, provides information regarding special events or activities and informs management or assists in the resolution of guest concerns.

· Follows procedures for the use of chemical cleaners to prevent damage to property and injury and will observe safe work procedures, regulations and standards.

· Sanitizes high touch areas including but not limited to outer exhibits, windows, bathrooms, handrails, interactives, etc.

· Completes daily cleaning checklists to ensure consistent sanitization.

· Maintains clean work area and reports unsafe work conditions immediately.

· Asks questions to determine, verify and solve problems, takes action to solve problems quickly.

· Alerts the manager for help when problems arise.

· Promptly reports any observed workplace hazards and any injury, occupational illness equipment or property damage resulting from workplace mishaps to the immediate supervisor.

· Performs other duties as assigned by the leadership team.

· Primary accountability for specific functions and results. The list of essential functions is not exhaustive and may be supplemented or changed as necessary.

Education / Experience / Special Skills:

Education (Minimum Desired):

· Some High School - Individual must be of legal working age.

Experience (Minimum Desired):

· Previous experience in housekeeping, custodial, janitorial, or maintenance.

Special Skills:

· Communication.

· Attention to detail.

· Positive, personable and outgoing demeanor.

· Initiative and time management.

Other:

· Must support Buffalo Zoo’s Vision, Mission and Core Values.

· Must support the Buffalo Zoo’s DEAI values.

· Successful completion of a post-offer pre-employment background check.

· Must understand the requirements, essential functions and duties of the position.

· Must be able to operate a two-way radio after training.

· Must be willing to comply with department’s Personal Protective Equipment (PPE) policies and procedures.

· Regular attendance and punctuality are essential functions of the position.

· Must be able to work weekdays, weekends, evenings, holidays and requested overtime as necessary.

· Be able to work outdoors in all weather conditions.

Job Perks:

· Associates are eligible to receive up to two (2) free family passes to the Zoo annually. These associates are required to work a minimum of 30 days per season to qualify.

· Associates are eligible for discounts while employed at food service and gift shop. Food service discount is 30%. Gift shop discount is 20% (on purchases of $10 or more).

· Discounts on Zoo events may be offered, i.e. discount on the price of a ticket to a Zoo event or free tickets.

· Buffalo Zoo merchandise.

· Accrued sick time (one (1) hour of sick time accrued for every 30 hours of work)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. Use computer hardware and software for extended periods of time (repetitive motion). Sitting for long periods of time. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The Buffalo Zoo is an At Will employer and all Buffalo Zoo employees are subject to employment eligibility and background security checks as well as testing for illegal substance use as allowed by law.

Equal Opportunity Employer

Job Types: Part-time, Seasonal

Pay: $15.50 per hour

Expected hours: No more than 28.0 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person

Salary : $16