What are the responsibilities and job description for the Store Manager position at Building Hope in the City?
Title: Store Manager
Reports To: Director of Common Threads
Works From: Fairview Park Store Location
Employment Status: Full time
Position Summary
The Store Manager guides the store leadership team, oversees store operations, and contributes to the success of the brand.
General Responsibilities
- Accomplish management objectives through collaborative teamwork
- Responsible for accomplishing the opening or closing checklist, including:
- Open and close the store reliably and on time.
- Perform Cash open and close procedures accurately.
- Help to ensure cleanliness and organization of sales floor in all areas
- Follow ADA and Fire Code processes in relation to the sales floor
- Expert at checkout and Point of Sale operations (PoS).
- Demonstrate and provide outstanding customer service to shoppers, donors, volunteers, and fellow staff members
- Be a communication liaison regarding sales and other pertinent information for the cashiers both via internal messaging boards, phone calls, and in person
- Be a part of the onboarding and ongoing training processes for staff, as needed.
- Cover the responsibilities of other Assistant Managers and Leads when they are away from the store
- Organize floor space to maximize revenue potential while maintaining safety and brand guidelines
- Encourage, motivate, and correct other team members as needed in appropriate ways that reflect the character and values of Common Threads and Building Hope in the City
- Support and enforce company policies and procedures
- Own vendor and partner relationships, including utilities, storage facilities, and local churches.
- Collaborate with other store leaders in onboarding and offboarding processes, including interviewing new hires
- Use online platforms to communicate across the organization in a regular and consistent rhythm
- Track PTO, points, birthdays and anniversaries through the HR platform Bamboo
- Stay up to date with daily store communication on Slack
- Utilize EOS software to input data, create meeting agendas, as well as track and solve various issues that are store and brand related as part of the leadership team
- Utilize Google Suite as well as other software applications
- Oversee the store music platform following Common Threads guidelines
- Prepare the schedule and daily setup sheets
- Attend, lead, and contribute to store meetings, monthly all-staff meetings, Store Manager meetings, and quarterly leadership team meetings
- Manage and create weekly and monthly reports including but not limited to expense, productivity, daily sales, monthly sales, profit and loss, and sales packets
- Check in regularly with the management team and associates
- Make sure that deposits are taken to the bank in a timely manner
Key Skills and Qualifications
- Self-motivated with good time management skills
- Retail or resale management experience, or transferable management skills
- Strong communication skills, both written and verbal
- Passion for excellent internal and external customer service
- Highly proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Excel); Google- based applications (Drive, Docs, Sheets); and team communication platforms specifically Slack.
Physical and Other Requirements
- Ability to commute to and from store location in Fairview Park and other Building Hope in the City locations
- Clean driving record and reliable personal transportation
- Flexible availability, including some evenings and weekends as well as shift coverage due to illness or emergencies of leadership
- Able to stand on feet and work for several hours without sitting
- Able to walk, twist, push, and lift at least 40 pounds
- NOTE: Sometimes production areas can be dusty due to indoor/outdoor traffic and nature of donated items and cleaning. Sometimes working in an outdoor or warehouse environment for short periods is required.
Compensation and Benefits
- Salary beginning at $45,000, commensurate with experience
- Retirement plan with employer match up to 3%
- PTO
- Employer-sponsored health benefits and voluntary supplemental life benefits
- Bonus compensation plans
About Common Threads
Join us at Common Threads, voted Best of Cleveland Thrift Store 2023 and 2024 by a Cleveland Scene Reader Poll, and rated as the #1 thrift store in Northeast Ohio for multiple recent years by various Cleveland publications and consumer polls. Come join our team and learn more about what it’s like to have fun while working at one of the Best Workplaces in Cle.
About Building Hope in the City
Building Hope in the City (BHITC) is a fast-paced and growing organization that seeks to advance the good of the city, magnify the mission of Jesus, and unleash the capability of underestimated people. Learn more at https://www.buildinghopeinthecity.org/.
About Hopeworks
HopeWorks is the social enterprise arm of BHITC. Founded in late 2015, we currently own and operate three social enterprises - Common Threads Thrift (resale), Peripeti Home (boutique candle and fragrance product company), and Good Neighbors & Co. (housing renovation, new construction, and property management). Each venture seeks to impact the multiple bottom lines of people, planet, and personal and spiritual well being, in addition to making a financial profit to support the ministries of BHITC.
Salary : $45,000