What are the responsibilities and job description for the Products Specialist position at Building Material Distributors, Inc.?
Why Choose BMD?
At BMD, we believe in fostering a vibrant and rewarding work environment and company culture where you’ll experience:
- A great company with a solid reputation throughout our 80-year history.
- Employee ownership culture guided by our Pillars of Success and mission & values.
- Opportunity to have a positive impact on our processes and experience of our employee-owners.
- Competitive salary and benefits package.
- 401(k) with a company match, and Employee Stock Ownership Plans (ESOP).
- Total Reward Package also includes incentive plan, medical, dental, vision, paid time off, paid holidays, tuition reimbursement, employee assistance program and more!
Position Summary: The Product Specialist plays a pivotal role in understanding, promoting, and supporting our products. This individual will serve as a subject matter expert, providing valuable insights to customers and internal teams. The ideal candidate will have a deep understanding of our product offerings and a passion for delivering exceptional customer experiences.
Key Responsibilities:
- Product Knowledge:
- Develop and maintain an in-depth understanding of our product line, features, and benefits.
- Stay current on industry trends and competitor products to provide informed recommendations.
- Customer Support:
- Serve as the primary point of contact for customer inquiries related to product information, usage, and troubleshooting.
- Assist customers in making informed decisions by providing detailed product demonstrations and explanations.
- Sales Support:
- Collaborate with the sales team to provide product expertise during customer interactions and presentations.
- Contribute to the development of sales collateral, including product documentation and training materials.
- Training and Development:
- Stay engaged with product updates and improvements to ensure accurate and up-to-date training materials.
- Market Research:
- Gather and analyze customer feedback, market trends, and competitor offerings.
- Provide insights to the product development team based on customer needs and industry demands.
- Product Launches:
- Support the successful launch of new products by coordinating with marketing, sales, and customer support teams.
- Develop product positioning and messaging in collaboration with the marketing team.
Daily Responsibilities and Functions:
- Gain a comprehensive understanding of our products and services.
- Provide world-class service for our customers.
- Provide detailed and accurate estimates promptly.
- Assist customers through the full purchasing process.
- facilitate customer communication and sales.
- coordinate Interna! communication regarding products and orders
- Participate in ongoing product training.
- Provide a friendly and professional environment where all employees can succeed.
- assist with other responsibilities and special projects as needed.
Qualifications:
- Proven experience as a Product Specialist or similar role.
- Strong product knowledge and a passion for staying informed about industry trends.
- Excellent communication and presentation skills.
- Customer-focused with the ability to understand and address customer needs.
Education and Experience:
- Bachelor's degree in marketing, business, or a related field preferred.
- Minimum of 2 years of experience in a product-focused role.
