Implementation Support Manager - Construction

About Buildots

Buildots is transforming construction management. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years — until now.

Backed by leading VCs and deployed on hundreds of projects across North America, Europe, and the Middle East, Buildots enables a performance-driven approach to construction management. Our customers include some of the world’s top contractors, consultants, and owners, including Intel, JE Dunn, Ledcor, and CBRE. With over $160M raised and major global expansion planned for 2026, Buildots is rapidly scaling and expanding its product portfolio across the construction lifecycle.

As part of this growth, Buildots acquired Genda in an effort to expand our product portfolio, bring innovative planning and performance insights to construction teams, and accelerate our mission of transforming the construction industry with AI-driven solutions.

This role sits within the Genda product team at Buildots, contributing directly to the evolution of the Genda product while being fully embedded in Buildots’ culture, systems, and long-term vision.

About the Role:

We are looking for a proactive and customer focused Implementation & Support Manager to join our growing team. In this role, you will serve as a key partner for our clients throughout their onboarding process and supporting day to day technical needs with Genda. Acting as the main point of contact for configuration requests, user guidance/training, issue resolution, and hands-on assistance at construction project sites.

This is a great opportunity for someone who thrives in a fast-paced environment, enjoys working with customers via virtual and face-to-face interactions and is excited about contributing to the digital implementations of construction operations.

Key Responsibilities:

• Support end-to-end onboarding for new customers and projects, including kickoff calls, gathering requirements, setting expectations for configuration, timelines, and deliverables, configuring accounts, and delivering training (remote and onsite) to ensure successful adoption of Genda Basic projects
• Own day-to-day customer support, including technical troubleshooting, data requests, and bug/dev ticket resolution
• Ensure proper setup of project data, user roles, integrations, and workflows for new projects
• Administer Genda Coins and monthly raffles, including announcing winners and coordinating prize delivery to project sites
• Gather client requirements and support setup for both Genda Basic (safety/logistics) and Pro projects
• Identify projects with expansion potential and connect opportunities to the Customer Success Lead

Requirements:

• 2- 4 years’ experience in implementation, customer support, customer success, or a similar client-facing role.
• Experience with construction technology, project management tools, field operations or background in construction.
• Strong technical aptitude with the ability to learn product configuration and troubleshoot issues.
• Excellent communication skills and customer first mindset
• Strong organizational skills and the ability to manage multiple accounts simultaneously
• Comfortable working on construction sites and interacting with field personnel
• You are Austin based and can travel to project sites as required

Advantageous Skills & Experience:

• Experience onboarding SaaS customers or managing technical setups
• Bilingual (Spanish/English speaker)

What We Offer:

• A fast-moving, supportive, and collaborative team environment
• Opportunities for travel, professional development, and cross-team collaboration
• Competitive salary, benefits, and the flexibility to balance office, home, and on-site working environments

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