What are the responsibilities and job description for the Insurance Customer Service Representative position at Burnette & Associates Insurance Agency Inc?
Burnette & Associates is an independent agency that provides auto, home, commercial, and life insurance and has been serving the Tri-Cities for 45 years. We are seeking a positive and professional individual with good communication skills to join our team and help provide excellent service and cultivate relationships with our customers.
Base Pay Bonuses
Benefits:
- Paid Time Off
- Career Development & Advancement
- Excellent Company Culture/Office Environment
Responsibilities:
- Receive telephone calls and referrals in a professional manner using effective listening skills and route calls to appropriate individuals.
- Greet customers and visitors and welcome them to the office in a professional, polite and welcoming manner.
- Maintain a positive and professional attitude towards customers at all times.
- Perform other administrative duties such as locking/unlocking doors, opening/distributing mail, typing, filing, faxing, emailing and shredding documents, etc.
- Maintain strict confidentiality of all knowledge gained through contact with customers.
- Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
- Demonstrate reliability by arriving to work on time and utilizing effective time management.
- Balance cash drawer.
- Upload customer payments and balance daily transactions.
- All other duties as assigned.
Education: High School Diploma/GED required. General office skills, experience with Microsoft Office preferred.
Job Type: Full-time
Pay: From $32,000.00 per year
Benefits:
- Paid time off
Experience:
- Customer service: 2 years (Preferred)
Ability to Commute:
- Bristol, TN 37620 (Preferred)
Work Location: In person
Salary : $32,000