What are the responsibilities and job description for the Insurance Customer Service Representative position at Burns Mitchell Agency?
Job Description
The Burns Mitchell Agency is seeking a Customer Service Representative to join one of the top performing teams in the country!
We are looking for self-driven individuals who are “A” players! Our work environment is fast-paced, upbeat, and results driven. Experience in the industry is not necessary. Our training and resources are top notch and if you have what it takes, we will take care of getting you up to speed. Your main goal will be providing our customers with the highest level of service possible. If you are looking for a career on a high performing team that cares about people, we want to talk to you!
Benefits
- Annual Salary paid weekly
- #1 Allstate Agency in Alabama!
- Medical, dental and vision plan
- All Licensing expenses covered by agency
- Bonus opportunities based on individual and agency success
- 401k with company match after 1 year of employment
- Paid time off and paid holidays following Allstate's calendar
- Fast-paced, Family-oriented, and fun environment
- Team Building Activities
Responsibilities
- Greet all walk-in customers in a friendly and helpful manner.
- Promptly respond to customer requests via email and phone.
- Foster strong relationships with customers to ensure a high level of client retention and product loyalty.
- Make policy recommendations based on client needs and personal goals.
- Process policy changes.
- Work with customers to handle billing and payment issues.
- Follow up on documents that require signature.
- Document all customer interactions in CRM system.
Requirements
- Excellent phone presence and communication skills (both verbal and written communications)
- Positive and upbeat attitude
- Proficient with technology and working in multiple systems at once
- Proactive in problem-solving
- Hyper-organized with strong attention to detail and ability to multi-task
- Self-motivated and dependable
The Burns Mitchell Agency's core values are having a positive mindset, having integrity, showing empathy, being resilient and adaptive. We lead with these core values every day which allows our team members to genuinely enjoy being a part of the agency and their team in order to provide excellence for our clients and each other.
Salary : $31,000 - $41,000
