Veterinary Receptionist

The Butte Humane Society Clinic is searching for a Veterinary Receptionist to join our team! This position is full-time, Tuesday-Friday from 7:00am to 6:00pm (This position is a 4 day work week, 10 hours per day.) This position works in our clinic performing reception and clerical duties including answering phones, scheduling appointments, and checking clients in and out, and educating clients on the best products and services for their pets. To be considered, the candidate will have 1 year of previous reception experience, preferably in a veterinary setting, excellent customer service skills both in-person and over the phone, excel at multi-tasking, thrive in a fast-paced environment, be a team-player, have advanced communication skills, and enjoy working with animals. Making our clients and their pets comfortable during their visit is key. If this sounds like the position for you, please read through the job description below and submit your cover letter and resume today!  Candidates who do not meet the minimum requirements or do not meet the required shift availability will not be considered.

DUTIES AND RESPONSIBILITIES

• Customer service to exams appointments, vaccine appointments, surgery, and walk-in clients
• Intake surgery patients
• Animal handling
• Understand the goals of the clinic work as part of the reception team to achieve those goals
• Appropriately handle a large call volume with exceptional communication skills
• Schedule all appointments based on our scheduling guidelines
• Obtain thorough medical history of patients, prior to intake
• Help clients determine which tests, vaccines, and preventatives are appropriate for their pet, in regards to medical history
• Correctly fill, label, and dispense medications as prescribed by the veterinarian
  
• Follow established safe and humane protocols in handling of animals
• Discharge surgery patients and thoroughly explain aftercare instructions
• Explain possible side effects of anesthesia and surgery
• Medication demonstration to clients
• Follow cross contamination protocol
• Learn and apply both public and shelter preventative protocols
• Follows medical protocol
• Filing and data entry
• Manage animal database to keep accurate, professional, and legible records, including all forms and data entry of animal information, status, location, etc.
• Manage multi-line phone system
• Process and maintain accurate financial transactions and records or services provided
• Safety
• Follow all established safety procedures and protocols
• Model safe work practices by following all safety guidelines to ensure a safe work environment
• Take immediate action to address any safety concerns that could put a staff member, volunteer, client, customer, animal, or the organization at risk
• Wear required clothing, identification, and job-specific safety gear
• Demonstrate understanding of animal diseases and transmission to other animals and people

REQUIREMENTS

• MINIMUM of 1 year Receptionist experience (does not need to be in a veterinary setting, but that is preferred)
  
• Ability to lift a minimum of 50 pounds
• Prefer experience/certificate of courses completed in animal medical field
• Demonstrates an attitude that encourages enthusiasm and support for co-workers from all BHS departments, volunteers and the public
• Ensure work stations are kept clean and maintained daily; represent BHS Brand in a positive manner with a professional personal appearance
• Work cooperatively with all team members, board members, supporters, other partner agencies, volunteers recognizing the talent and commitment they bring to the Society
• Maintain and communicate BHS values to the public, volunteers and fellow team members
• Strong interpersonal relationship and alliance-building skills
• Experience in animal welfare, shelter operations or high volume spay/neuter clinic a plus
• Commitment to the mission, values, goals, and success of the Butte Humane Society
• Experience with humane animal handling and restraint techniques of healthy, ill and feral animals
• Experience in caring for and handling animals in a safe, effective and humane manner, especially larger and possibly untrained pets
• Comfortable working in the shelter environment and willing to accommodate animals in the workplace
• Computer literate and able to master veterinary software as applicable to BHS operations
• Knowledge of animal welfare, breeds, behaviors, and humane training.
• Ability to understand and communicate pertinent medical information with colleagues and clients
• Self-motivated and able to initiate and complete tasks
• Proven ability to exercise good judgment when dealing with the public and staff, able to exercise good judgment when dealing with confidential information

WORKING CONDITIONS: Team member performs duties in all areas of BHS facilities. The environment can be dirty, smelly, noisy, stressful, and demanding. There is exposure to potentially dangerous chemicals, animals, parasites and infectious disease. Subject to animal bites and scratches while handling animals. Regularly lift, carry animals weighing up to 50 pounds. Consistently exposed to animals and animal allergens under conditions with limited alternatives available. 80% of the shift requires being up and down from your desk, lifting, bending, pushing and/or pulling. Work can be physically and emotionally demanding. Consistent exposure to injured, sick, unruly, vicious, dangerous, and/or deceased animals.

This position description does not imply that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract implied or otherwise, other than an "at-will" relationship.