Equipment Rental Counter Associate

JOB DUTIES:

•    Assist rental customers in a polite, friendly, and professional manner whether in person or on the phone

•    Ask customer questions to determine their rental needs and recommend proper equipment. Provide alternative suggestions if appropriate

•    Prepare rental forms and contracts by obtaining customer signature and other information as required

•    Explain rental fees and provide information about rented items such as operation of equipment and safety features

•    Answers telephone and receives orders by phone

•    Resolve customer problems and answer questions

•    Schedule equipment delivery and pickups and assists customer with the loading and unloading of equipment when necessary

•    Daily audits of open contracts and call overdue rentals

TECHNICAL SKILLS:

•    Complete rental transactions on (rental software) and perform basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers

•    Periodically update and review company website for accuracy and messaging

OTHER TASKS AND RESPONSIBILITIES:

•    Cleans showroom floor and equipment. Arrange showroom displays. Keep shelves organized, stocked and clean

•    Report safety violations to supervisor

•    Adhere to all company policies, procedures, rules, and regulations in written or verbal form

•    Comply with government safety requirements and other regulations and security in store

•    Attend department, store, and safety meetings

•    Perform other duties as requested

WORKING CONDITIONS:

•    Must be able to sit or stand for long periods of time

•    The job requires constant interaction with the public

•    May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene, and cleaning solvents

•    Most work will be indoors with limited exposure to outside elements

•    Some Saturday work required

EDUCATION, SKILLS & REQUIREMENTS:

•    A high school diploma or equivalent GED is preferred but not required

•    Must be able to lift/move approximately 50-70 lbs.

•    Customer Service Aptitude

•    Strong telephone skills

•    Effective written and oral communication skills

•    Valid driver’s license and clean driving record

•    Equipment rental industry experience preferred

•    Point of Rental software experience preferred

•    Experience as sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred

BENEFITS:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Paid sick time
• Vision insurance

PAY FREQUENCY:

• Paid biweekly

SCHEDULE:

• Day shift: 7am-5pm
• Open: Monday-Saturday
• Overtime available