Online Chat Representative

C. L. Jack Stelly & Associates, Inc. was established in 1978 as a surveying firm. Since that time, with the combined talents of over one hundred years of professional experience, our company has continued to grow.

We are seeking for a friendly and customer-focused Online Chat Representative to join our team. As an Online Chat Representative, you will engage with customers in real-time through online chat support, providing assistance and resolving inquiries. This is an exciting opportunity to work in a fast-paced and dynamic environment, helping to deliver exceptional customer service experiences.

KEY RESPONSIBILITIES:

• Answer high-volume incoming support calls, chats, emails, and online cases, routing them to appropriate team members
• Assist customers with setting up and troubleshooting access to the Customer Portal
• Maintain and update customer data in the CRM system, including contact information and software versions
• Support customers, sales, and professional services in expediting cases and scheduling software deployment
• Manage bounced emails and ensure customer contact information is accurate
  
  
  

Requirements

Requirements

• High school diploma or GED
• Strong customer service orientation with excellent verbal and written communication skills
• Ability to handle a high volume of support requests via phone, chat, and email
• Experience with MS Office applications and data entry
• Demonstrated dependability and ability to thrive in a fast-paced environment
  
  
  

Benefits

Requirements

• High school diploma or GED
• Strong customer service orientation with excellent verbal and written communication skills
• Ability to handle a high volume of support requests via phone, chat, and email
• Experience with MS Office applications and data entry
• Demonstrated dependability and ability to thrive in a fast-paced environment