Customer Solutions Representative

JOB SUMMARY:

The Customer Solutions Representative (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services within the Career Centers and through referrals to our community partners

ESSENTIAL FUNCTIONS:

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position. 

• Review and identify job opportunities for customers and provide referrals to qualified candidates. 

• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire. • Develop constructive and cooperative working relationships with internal team members, the public and external partners. 

• Actively seeks ways to improve workforce services to meet labor market needs. 

• Contributes to the Career Center performance goals, including customer service and following-up with workforce center customers. 

• Performs other duties as assigned and fulfills responsibilities as required.

KNOWLEDGE / SKILLS / ABILITIES:

• Previous knowledge of workforce development or career counseling services is helpful.

• Knowledge of the local communities being served and understanding labor market and resources.

• Able to learn and use computers, systems, and programs such as word processing, and spreadsheets.

• Exceptional customer service and interpersonal skills.

• Able to work with diverse customers with unique needs and communication styles.

• Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.

• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented. Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.

• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

EDUCATION AND EXPERIENCE:  

• High school diploma or GED required.
• Valid driver’s license and proof of insurance with good driving record.
• Six months of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

About Us:

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Nevadans and Floridians.  C2 GPS has a reputation for outstanding customer service, building relationships in our local communities and providing career services to enable job seekers to find meaningful work and grow their careers.

Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors.  Fueled by unprecedented growth, currently, our service delivery model spans several counties in Texas and central Florida. 

C2 GPS’ guiding principle is that to successfully navigate workforce development solutions, our employees must be passionate about providing superior customer service to all our customers and support the communities where we live and work. 

EEO/AA

C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.