What are the responsibilities and job description for the Help Desk IT Support position at C5T Corporation?
Service Desk Technician - Help Desk IT Support
C5T Corporation is a Woman-Owned, Certified Service-Disabled, Veteran-Owned Small Business headquartered at Scott AFB, Illinois. Founded in 2005 by three veterans, we value practical, innovation-minded people with a passion for successful mission accomplishment. We bridge the gap between operational and technical domains.
Our core values: Integrity... Excellence... Patriotism
We have an immediate opening for a Service Desk Technician. The selected candidate will apply expertise on multiple complex work tasks and provide live support of the GATES program, a mission-critical application providing cargo and passenger manifesting and in transit visibility requirements for the Department of Defense (DoD).
Responsibilities include, but are not limited to:
- Support the GATES Operational Support Center which operates three shifts 24/7 x 365.
- Installing, configuring, and supporting an organization's local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.
- Monitor network to ensure network availability to all system users and may perform necessary maintenance to support network availability.
- Monitor and test Web site performance to ensure Web sites operate correctly and without interruption.
- Monitors and responds to complex technical control facility hardware and software problems.
- Interfaces with vendor support groups to ensure proper escalation during outages or periods of degraded system performance.
- Provides quality assurance review and the evaluation of new and existing security software products.
Qualifications:
- Education: Bachelor's degree in a similar discipline or minimum of four (4) years of related experience is required.
- Strong troubleshooting and diagnostic skills are desired as tasks may be broad in nature, requiring originality and innovation in determining how to remediate issues.
- Must be able to effectively and tactfully communicate with customers and staff to convey and fulfill all duties and responsibilities listed in the contract.
- All C5T team members must have strong interpersonal skills to interact with our customers and team members. Strong communication, leadership, and presentation skills, along with analytical and problem-solving capabilities, are a must.
Requirements:
- CompTIA Security Certification
- Security Clearance level required: To be determined a clearance level of "Secret" may be required. If so, individual will be subject to a government security investigation and must meet eligibility requirements for classification access. More details are available at website: Security Clearances United States Department of State
- US Citizenship/Work Eligibility: This position requires a candidate who is either a current US Citizen or has appropriate paperwork to show eligibility for full-time work in the US.
Benefits: To show our commitment to our employees and their families, C5T offers:
- Competitive salary
- Medical, Dental, Vision, and Life Insurance, plus a Disability Plans
- RPTO
- Ten paid holidays
- 401(k) with exceptional company match and immediate vesting
- Flexible spending account
- Health club reimbursement through our Wellness Program
C5T is committed to providing equal employment opportunities (EEO) to all employment applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, status as a protected veteran, or any other similarly protected status in accordance with applicable federal, state, and local laws.
EOE Minorities/Women/Disabilities/Veterans
Salary : $52,900 - $67,000